Management information systems: conceptual foundations, structure, and development (2nd ed.)
Management information systems: conceptual foundations, structure, and development (2nd ed.)
Recognizing the politics of MIS
Information and Management
Unifying the fragmented models of information systems implementation
Critical issues in information systems research
Business process redesign and information architecture: establishing the missing links
ICIS '92 Proceedings of the thirteenth international conference on Information systems
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
Power, politics, and MIS implementation
Communications of the ACM
Profiling successful reengineering projects
Communications of the ACM
Enterprise architecture for business process simulation
Proceedings of the 30th conference on Winter simulation
Topics of interest in IS: comparing academic journals with the practitioner press
ICIS '97 Proceedings of the eighteenth international conference on Information systems
BPR success or failure?: a business process reengineering project in the financial services industry
ICIS '97 Proceedings of the eighteenth international conference on Information systems
ACM Transactions on Information Systems (TOIS)
A wider view of business process reengineering
Communications of the ACM - Ontology: different ways of representing the same concept
ACM SIGMIS Database - Special issue on critical analyses of ERP systems: the macro level
Workflow Automation: Overview and Research Issues
Information Systems Frontiers
Redesigning Contracted Service Procurement for Internet-Based Electronic Commerce: A Case Study
Information Technology and Management
Modeling Inter- and Intra-Organizational Coordination in Electronic Commerce Deployments
Information Technology and Management
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
Electronic business strategic orientation
Internet management issues
Complementary Investment in Change Management and IT Investment Payoff
Information Systems Frontiers
A taxonomy of players and activities across the ERP project life cycle
Information and Management
Exploring the relationship between information technology and business process reengineering
Information and Management
A knowledge-centric framework for process redesign
Proceedings of the 2005 ACM SIGMIS CPR conference on Computer personnel research
European Journal of Information Systems - Special issue: Making enterprise systems work
Factors and measures of business process modelling: model building through a multiple case study
European Journal of Information Systems - Special section: PACIS 2004
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Balance in business reengineering: an empirical study of fit and performance
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Business process change and organizational performance: exploring an antecedent model
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Special section: toward a theory of business process change management
Journal of Management Information Systems - Special section: Toward a theory of business process change management
ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success
Information and Management
Understanding Business Process Change Failure: An Actor-Network Perspective
Journal of Management Information Systems
Journal of Management Information Systems
An Experiment to Assess the Performance of a Redesign Knowledge System
Journal of Management Information Systems
Journal of Management Information Systems
Research in Information Systems: An Empirical Study of Diversity in the Discipline and Its Journals
Journal of Management Information Systems
Managing aging workforce: filling the gap between what we know and what is in the system
Proceedings of the 1st international conference on Theory and practice of electronic governance
Choices and challenges in e-government field force automation projects: insights from case studies
Proceedings of the 1st international conference on Theory and practice of electronic governance
A consolidated methodology for business process reengineering
International Journal of Computer Applications in Technology
Modelling leadership influence on information systems implementation effectiveness
International Journal of Information Systems and Change Management
Assessment of process improvement from organizational change
Information and Management
A theoretical framework for knowledge transfer in process redesign
ACM SIGMIS Database
Development of a decision-making strategy to improve the efficiency of BPR
Expert Systems with Applications: An International Journal
Using formal concept analysis to design and improve multidisciplinary clinical processes
WSEAS Transactions on Information Science and Applications
PLM paradigm: How to lead BPR within the Product Development field
Computers in Industry
Change Management in Interorganizational Systems for the Public
Journal of Management Information Systems
Design and control of workflow processes: business process management for the service industry
Design and control of workflow processes: business process management for the service industry
Project process reengineering (PPR): a BPR method for projects
International Journal of Information Systems and Change Management
Successful implementation of collaborative product commerce: An organizational fit perspective
Decision Support Systems
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
BPR implementation: a decision-making strategy
BPM'05 Proceedings of the Third international conference on Business Process Management
International Journal of Digital Library Systems
International Journal of E-Business Research
Integrated Analysis and Design of Knowledge Systems and Processes
Information Resources Management Journal
Inclusion of Social Subsystem Issues in IT Investment Decisions: An Empirical Assessment
Information Resources Management Journal
Information Resources Management Journal
Information Resources Management Journal
Antecedents to Job Success in Business Process Management: A Comparison of Two Models
Information Resources Management Journal
Supplier connection: a supply-chain ecosystem for small business job growth
IBM Journal of Research and Development
Investigating the success of operational business process management systems
Information Technology and Management
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As more organizations undertake business process reengineering (BPR), issues in implementing BPR projects become a major concern. This field research seeks empirically to explore the problems of implementing reengineering projects and how the severity of these problems relates to BPR project success. Based on past theories and research related to the implementation of organizational change as well as field experience of reengineering experts, a comprehensive list of sixty-four BPR implementation problems was identified. The severity of each problem was then rated by those who have participated in reengineering in 105 organizations. Analysis of the results clearly demonstrates the central importance of change management in BPR implementation success. Resolutions of problems in other areas such as technological competence and project planning were also determined to be necessary, but not sufficient, conditions for reengineering success. Further, problems that are more directly related to the conduct of a project such as process delineation, project management, and tactical planning were perceived as less difficult, yet highly related to project success. This situation was also true for human resource problems such as training personnel for the redesigned process. These findings suggest that reengineering project implementation is complex, involving many factors. To succeed, it is essential that change be managed and that balanced attention be paid to all identified factors, including those that are more contextual (e.g., management support and technological competence) as well as factors that pertain directly to the conduct of the project (e.g., project management and process delineation). As one of the first pieces of empirical evidence based on a field study, this research emphasizes the importance of addressing BPR implementation within the broader context of organizational change in a complex sociotechnical environment.