Public management information systems: theory and prescription
Public Administration Review - Special issue: public management information systems
Computing and public organizations
Public Administration Review - Special issue: public management information systems
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Little engines that could: computing in small energetic countries
Communications of the ACM
A reengineering framework for evaluating a financial imaging system
Communications of the ACM
The ORION project: staged business process reengineering at FedEx
Communications of the ACM
Commonalities in reengineered business processes: models and issues
Management Science
Developing an historical tradition in MIS research
MIS Quarterly
Automating the Discovery of As-Is Business Process Models: Probabilistic and Algorithmic Approaches
Information Systems Research
Journal of Management Information Systems
Business process modeling with group support systems
Journal of Management Information Systems
A model management approach to business process reengineering
Journal of Management Information Systems
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Balance in business reengineering: an empirical study of fit and performance
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Business process change and organizational performance: exploring an antecedent model
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Market process reengineering through electronic market systems: opportunities and challenges
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
Interorganizational business process redesign: merging technological and process innovation
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Journal of Management Information Systems - Special section: Information technology and its organizational impact
Strategies for business process reengineering: evidence from field studies
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Managing information about processes
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Business process redesign: tactics for managing radical change
Journal of Management Information Systems - Special section: Toward a theory of business process change management
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Methodology-driven use of automated support in business process re-engineering
Journal of Management Information Systems - Special issue: Organizational impact of group support systems, expert systems, and executive information systems
Information technology in three small developed countries
Journal of Management Information Systems
Breaking the rules: success and failure in groupware-supported business process reengineering
Decision Support Systems
Understanding Business Process Change Failure: An Actor-Network Perspective
Journal of Management Information Systems
Managing emerging technology and organizational transformation: An acculturative analysis
Information and Management
Investigating organizational learning in eGovernment projects: A multi-theoretic approach
The Journal of Strategic Information Systems
Change Management in Interorganizational Systems for the Public
Journal of Management Information Systems
Information systems in the public sector: The e-Government enactment framework
The Journal of Strategic Information Systems
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
International Journal of Information Management: The Journal for Information Professionals
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Our existing knowledge of business process reengineering (BPR) is mainly derived from the experiences of private sector organizations, which have fundamentally different characteristics from public organizations. This paper represents a first step in understanding how BPR may be different in public organizations. Drawing on the public administration literature, it examines the differences between public and private organizations and their implications for BPR. Following that, it examines the BPR experience of a large public organization through an intensive case study. The case analysis shows that while there are similarities in the BPR experiences of public and private organizations, there are also notable differences. In this specific case, there were social and political pressures to reengineer, press publicity to promote BPR, a reengineering team comprised mainly of neutral staff, performance benchmarks adapted from the private sector, high-level approval for redesigned processes, and a pilot site implementation to secure further funding. It concludes with lessons learned for implementing BPR in public organizations.