Airline reservations systems: lessons from history
MIS Quarterly
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
Waves of Change: Business Evolution through Information Technology
Waves of Change: Business Evolution through Information Technology
Creating the Twenty-First Century Organization: The Metamorphosis of Oticon
Proceedings of the IFIP WG8.2 Working Conference on Information Technology and New Emergent Forms of Organizations: Transforming Organizations with Information Technology
The future of inter-organisational system linkages: findings of an international Delphi study
European Journal of Information Systems - Special issue: Making enterprise systems work
Strategic payoff from EDI as a function of EDI embeddedness
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Business Models for Internet-Based B2B Electronic Markets
International Journal of Electronic Commerce
Integration in Electronic Exchange Environments
Journal of Management Information Systems
Journal of Management Information Systems
Facilitating Interorganizational Learning with Information Technology
Journal of Management Information Systems
Evaluating partner suitability for collaborative supply networks
International Journal of Networking and Virtual Organisations
Inter-organizational relationships and the flow of information through value chains
Information and Management
A practical model on controlling the ERP implementation risks
Information Systems
Enablers and benefits of implementing Service-Oriented Architecture: an empirical investigation
International Journal of Information Technology and Management
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
Through a Glass Clearly: Standards, Architecture, and Process Transparency in Global Supply Chains
Journal of Management Information Systems
The Journal of Strategic Information Systems
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This paper explores the relationship between IOS-enabled business process change and business outcomes. A generic framework for analyzing IT-enabled business process change is applied to a case study analysis of Japan Airlines (JAL). Drawing on a resource-based view of the firm, we investigate the ways in which IOS not only contributed to JAL's improved competitiveness but also enabled it more fully to leverage its strategic value chain as an engine of growth and a new source of competitive advantage. Our focus is on JAL's strategic use of the AXESS Computer Reservation System and Electronic Data Interchange, developed with a clear strategic intention to support JAL's emerging strategies on customer service, sales, value chain logistics coordination, and cost reduction. JAL's collaboration with the IOS-transformed virtual value chain firms significantly contributed to JAL's business growth and competitiveness. JAL's time-based competitiveness has been improved through its IOS-enabled interfirm joint product innovation cycle time reduction.