The ORION project: staged business process reengineering at FedEx

• Authors:

• James W. Candler;Prashant C. Palvia;Jane D. Thompson;Steven M. Zeltmann

• Affiliations:

• Federal Express Corp., 3975 Airways Blvd., Memphis, TN;Department of MIS/DS, Fogelman College of Business and Economics, Memphis State University, Memphis, TN;Federal Express Corp., 3975 Airways Blvd., Memphis, TN;Department of MIS/DS, Fogelman College of Business and Economics, Memphis State University, Memphis, TN

• Venue:
• Communications of the ACM
• Year:
• 1996