Management information systems: a managerial end user perspective
Management information systems: a managerial end user perspective
Designing Complex Organizations
Designing Complex Organizations
The ORION project: staged business process reengineering at FedEx
Communications of the ACM
The global network organization of the future: information management opportunities and challenges
Journal of Management Information Systems - Special issue: Information technology and organization design
Information Resources Management Journal
Organizational Memory Information Systems: A Domain Analysis in the Object-Oriented Paradigm
Information Resources Management Journal
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This paper examines a new type of information system rarely described in the MIS literature, probably because very few such systems exist today. The system, which we have labeled as an organizational effectiveness system (OSE), is designed to ensure the health and well-being of an organization in an increasingly complex and turbulent world. Its purpose and net effect are to allow the organization to be flexible and responsive. PRISM, a system developed at Federal Express Corporation, is an imitable example of such a system. As an advanced multi-technology system, it includes core personnel functions, expanded personnel and organizational functions, and extensive external interface features. The PRISM system permits significant and constant interactions with all managers and all employees. This paper describes PRISM in considerable detail as well as its impact and benefits. Bye extrapolating from the Federal Express experience, critical success factors are derived for the development and implementation of organizational effectiveness systems in other organizations.