A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
Exploring the relationship between information technology and business process reengineering
Information and Management
Information and Management
Journal of Management Information Systems
The Role of IT Governance Practices in Creating Business Value in SMEs
Journal of Organizational and End User Computing
International Journal of Business Information Systems
Journal of Global Information Management
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From 1992 to 2005 Singapore National Library Board (NLB) successfully incorporated IT into its working procedures and customer service. The organization has adopted RFID and other technology applications; transformed its operating routines and provided access to millions of publications for its library users. A key issue in this transformation was how the organization managed its cultural change and took advantage of emerging technology. The success can be considered remarkable since, in the past, public libraries in Singapore have carried the stigma of traditional public sector organizations in tending to resist new technology. We examined the cultural changes resulting from introduction of IT in order to show how the Singapore National Library Board managed its employees' adaptation to the new technology. A number of key factors emerged; these show how an organization can manage this type of cultural adaptation.