Information systems failures—a survey and classification of the empirical literature
Oxford Surveys in Information Technology
Diagnosis of an information system failure
Information and Management
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
The qualitative difference in information systems research and practice
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Achieving the research goal with qualitative methods: lessons learned along the way
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Actor-network theory and IS research: current status and future prospects
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
GIS for district-level administration in India: problems and opportunities
MIS Quarterly - Special issue on intensive research in information systems
Technology as traitor: emergent SAP infrastructure in a global organization
ICIS '98 Proceedings of the international conference on Information systems
ICIS '00 Proceedings of the twenty first international conference on Information systems
Business Process Change: Reengineering Concepts, Methods and Technologies
Business Process Change: Reengineering Concepts, Methods and Technologies
Information Systems Research
Using a case study to test the role of three key social enablers in ERP implementation
Information and Management
Business process change and organizational performance: exploring an antecedent model
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Journal of Management Information Systems
Institutional Bridging: How Conceptions of IT-Enabled Change Shape the Planning Process
Journal of Management Information Systems
Implementation costs of IS-enabled organizational change
Information and Organization
Challenges and drivers in the 4G evolution in Korea
International Journal of Mobile Communications
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Escalating Indecision: Between Reification and Strategic Ambiguity
Organization Science
Toward an understanding of a computerized monitoring system failure: an interpretive approach
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: users and applications - Volume Part IV
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
The implementation of the Spa Select System: Coming to grips with the cog in the machine
International Journal of Information Management: The Journal for Information Professionals
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
Electronic Commerce Research and Applications
A Roadmap to the Introduction of Pervasive Information Systems in Healthcare
International Journal of Advanced Pervasive and Ubiquitous Computing
Moving closer to the fabric of organizing visions: The case of a trade show
The Journal of Strategic Information Systems
Actors' misaligned interests to explain the low impact of an information system - A case study
International Journal of Information Management: The Journal for Information Professionals
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In this paper, we use concepts from actor-network theory (ANT) to interpret the sequence of events that led to business process change (BPC) failure at a telecommunications company in the United States. Through our intensive examination of the BPC initiative, we find that a number of issues suggested by ANT, such as errors in problematization, parallel translation, betrayal, and irreversible inscription of interests, contributed significantly to the failure. We provide nine abstraction statements capturing the essence of our findings in a concrete form. The larger implication of our study is that, for sociotechnical phenomena such as BPC with significant political components, an ANT-informed understanding can enable practitioners to better anticipate and cope with emergent complexities.