Power, politics, and MIS implementation
Communications of the ACM
Information and Management
Using a case study to test the role of three key social enablers in ERP implementation
Information and Management
A taxonomy of players and activities across the ERP project life cycle
Information and Management
Understanding Business Process Change Failure: An Actor-Network Perspective
Journal of Management Information Systems
Case study: A bumpy road to success (or not): The case of Project Genesis at Nevada DMV
International Journal of Information Management: The Journal for Information Professionals
Gaining benefits from IS/IT implementation: Interpretations from case studies
International Journal of Information Management: The Journal for Information Professionals
Actors' misaligned interests to explain the low impact of an information system - A case study
International Journal of Information Management: The Journal for Information Professionals
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This paper illustrates the tribulations of implementing a technology-based system to aid management of information at a Spa and a Salon. While the implementation may itself appear to be rather simplistic, a number of issues of concern emerge. These range from inadequate planning, inability to define organizational processes, and resistance to change due to poor management of user skills and interests. While the organization eventually achieved the investment objective it had set out for itself, the process of implementation was riddled with problems-disgruntled employees, unfair compensation plans and a general discontentment with the system. The paper contextualizes a range of issues related to information management and how a technological solution resulted in resistance to change and business process management challenges.