A Critical Success Factors Model For ERP Implementation
IEEE Software
A taxonomy of players and activities across the ERP project life cycle
Information and Management
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
The implementation of the Spa Select System: Coming to grips with the cog in the machine
International Journal of Information Management: The Journal for Information Professionals
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This paper presents findings from the implementation of an integrated information system, Project Genesis, at Nevada Department of Motor Vehicles (DMV), USA. While the development and implementation was riddled with problems, the project was still labeled as successful. The case study identifies a range of issues in the organization and evaluates these based on different interpretations of various stakeholders. In a final synthesis, a contextual analysis of the emergent issues is conducted. Considerations for defining and managing the relative success of an implementation are presented.