A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Critical success factors for information center managers
MIS Quarterly
What is being done to measure user satisfaction with EDF/MIS
Information and Management
Explaining the role of user participation in information system use
Management Science
Task-technology fit and individual performance
MIS Quarterly
Understanding user evaluations of information systems
Management Science
International Journal of Human-Computer Studies
Testing the determinants of microcomputer usage via a structural equation model
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 2: Evaluation
Measuring KMS success: a respecification of the DeLone and McLean's model
Information and Management
How to avoid disappointment by design
Communications of the ACM
A temporal approach to expectations and desires from knowledge management systems
Decision Support Systems
Building effective online game websites with knowledge-based trust
Information Systems Frontiers
What makes people experience flow? Social characteristics of online games
International Journal of Advanced Media and Communication
The Journal of Strategic Information Systems
What You Expect Is What You See
EUROITV '08 Proceedings of the 6th European conference on Changing Television Environments
Behaviour & Information Technology
Is There an On-line Advertisers' Dilemma? A Study of Click Fraud in the Pay-Per-Click Model
International Journal of Electronic Commerce
Is There an On-line Advertisers' Dilemma? A Study of Click Fraud in the Pay-Per-Click Model
International Journal of Electronic Commerce
Computers in Entertainment (CIE) - SPECIAL ISSUE: TV and Video Entertainment Environments
Factors that affect software systems development project outcomes: A survey of research
ACM Computing Surveys (CSUR)
The implementation of the Spa Select System: Coming to grips with the cog in the machine
International Journal of Information Management: The Journal for Information Professionals
Expectation Confirmation in Technology Use
Information Systems Research
Proceedings of the First ACM SIGSPATIAL International Workshop on Mobile Geographic Information Systems
Mandatory Usage of Mobile IS by Unsophisticated Users: Welfare and Compatibility with Work
Information Resources Management Journal
Hi-index | 0.02 |
A study was conducted to examine the effect of implementing a new system on its users, specifically, the relationship between pre-implementation expectations and their perceived benefits based on post-implementation experience. Disconfirmation theory was used as the theoretical basis; this predicts that unrealistically high expectations will result in lower levels of perceived benefit than those associated with realistic expectations (i.e. where expectations match experience). Support was found for this prediction, refuting the predictions of dissonance theory. In addition to examining expectations of system use generally, six expectation categories were examined to identify the critical categories where managers should keep expectations from becoming unrealistically high. Significant relationships were found for three expectation categories: system usefulness, ease of use, and information quality. The results indicate that creating and maintaining realistic expectations of future system benefits really does matter.