Electronic data interchange: a total management guide
Electronic data interchange: a total management guide
Advantages and disadvantages of electronic data interchange: an industry perspective
Information and Management
Electronic data interchange: characteristics of users and nonusers
Information and Management
European Journal of Information Systems
Analysing information systems evaluation: another look at an old problem
European Journal of Information Systems - Special issue on information systems evaluaiton
Challenges of EDI adoption for electronic trading in the London Insurance Market
European Journal of Information Systems
Information and Management
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
The impact of partnership attributes on EDI implementation success
Information and Management
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Journal of Management Information Systems - Special section: Realizing value from information technology investment
What Do You Know? Rational Expectations in Information Technology Adoption and Investment
Journal of Management Information Systems
User Satisfaction with EDI: An Empirical Investigation
Information Resources Management Journal
Information Resources Management Journal
Quantitative analysis of information security interdependency between industrial sectors
ESEM '09 Proceedings of the 2009 3rd International Symposium on Empirical Software Engineering and Measurement
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The paper focuses on the need to develop a measure of information system performance that is usable in a case study setting. A measurement technique is presented based upon interpreting self-assessed rating data in conjunction with interviews from informants within the insurance industry. The operationalisation of the technique builds upon developing work from previous studies and applying the disconfirmations of expectations paradigm in a qualitative setting. A number of conceptual issues are raised relating to the nature of expectations and problems associated with measuring expectation gaps are also discussed. Findings from a self-assessed rating instrument are presented and the measurement technique discussed. Benefit success outcomes are interpreted as measures of realised performance against original expectations. Three benefit success outcomes are defined as: deficiency, where performance falls below expectation; neutrality, where performance meets expectations; and efficiency, where performance exceeds expectations. This surrogate measure of benefit success allows managers the ability to reflect upon overall performance to date. The paper also identifies a number of key lessons for managers in developing successful electronic trading.