Information systems management in practice
Information systems management in practice
Organization and management of the information center: case studies
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
The successful information center: what does it take?
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
Evolution and organizational information systems: an assessment of Nolan's stage model
Communications of the ACM
The stage hypothesis and the s-curve: some contradictory evidence
Communications of the ACM
An investigation of the information center from the user's perspective
ACM SIGMIS Database
Investigating the support role of the information center
MIS Quarterly
Management control of end-user computing a description of research in progress
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
COCS '93 Proceedings of the conference on Organizational computing systems
IT capabilities: theoretical perspectives and empirical operationalization
ICIS '99 Proceedings of the 20th international conference on Information Systems
Antecedents and consequences of job satifaction among information center employees
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
Information and Management
Understanding intranets in the context of end-user computing
ACM SIGMIS Database
Antecedents and consequences of job satisfaction among information center employees
Journal of Management Information Systems - Special section: Research in integrating learning capabilities into information systems
A model for evaluating information center success
Journal of Management Information Systems
Determinants of information center success
Journal of Management Information Systems
Journal of Management Information Systems
Impacts of end-user and information center characteristics on end-user computing support
Journal of Management Information Systems
Journal of Management Information Systems
An empirical study of factors affecting software package selection
Journal of Management Information Systems
Measuring the Performance of Information Systems: A Functional Scorecard
Journal of Management Information Systems
Changes in MIS research: status and themes from 1989 to 2000
International Journal of Information Systems and Change Management
A Human Factors Model for Enterprise Resources Planning System Implementation
Proceedings of the Symposium on Human Interface 2009 on ConferenceUniversal Access in Human-Computer Interaction. Part I: Held as Part of HCI International 2009
Understanding the key success factors of RFID use in Supply Chain Management: a Delphi study
International Journal of Mobile Communications
A framework for analysing interoperability in electronic government
International Journal of Electronic Finance
Information Systems and e-Business Management
The Impact of Information Centers on End-User Computing
Information Resources Management Journal
Usage of and Support for Information Centers: An Exploratory Survey
Information Resources Management Journal
A Users' Perspective of the Critical Success Factors Applicable to Information Centers
Information Resources Management Journal
Information Resources Management Journal
Assessment of End-User Computing from an Organizational Perspective
Information Resources Management Journal
Assessing the Impact of Information Centers on End-User Computing and Company Performance
Information Resources Management Journal
Exploring the Relationship Between EUC Problems and Success
Information Resources Management Journal
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A stage hypothesis for information centers (ICs) is proposed and 26 critical success factors (CSFs) for IC managements are investigated. Based on 311 responses from IC managers, support is found for the proposed stages and information is provided about the importance of the CSFs. A principal components analysis is performed on the 26 CSFs which identifies five composite CSFs: (1) commitment to the IC concept; (2) quality of IC support services; (3) facilitation of end-user computing; (4) role clarity; and (5) coordination of end-user computing. Statistical tests show that the importance of these composite CSFs tend to vary among themselves but is relatively constant individually across the IC stages.