The management of end user computing
Communications of the ACM
Factors of success for end-user computing
Communications of the ACM
End-user computing by top executives
ACM SIGMIS Database
Critical success factors for information center managers
MIS Quarterly
Investigating the support role of the information center
MIS Quarterly
COCS '93 Proceedings of the conference on Organizational computing systems
A model for evaluating information center success
Journal of Management Information Systems
An empirical study of factors affecting software package selection
Journal of Management Information Systems
A Human Factors Model for Enterprise Resources Planning System Implementation
Proceedings of the Symposium on Human Interface 2009 on ConferenceUniversal Access in Human-Computer Interaction. Part I: Held as Part of HCI International 2009
The Impact of Information Centers on End-User Computing
Information Resources Management Journal
A Users' Perspective of the Critical Success Factors Applicable to Information Centers
Information Resources Management Journal
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The growth of end-user computing is one of the most important trends in information systems today. Organizations are increasingly turning to information centers to facilitate and coordinate these activities. This paper reports the results of a field survey of information center managers. It attempts to identify major successes and problems that are faced by these managers. It also aims to define critical success factors for such centers. The paper concludes with recommendations on how firms can apply the results of the study to their own situations.