The management of information systems
The management of information systems
End-user computing: the MIS managers' perspective
Information and Management
Organizational factors affecting the success of end-user computing
Journal of Management Information Systems
The successful information center: what does it take?
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
End user computing: management, applications, & technology
End user computing: management, applications, & technology
The management of the end-user environment: an empirical investigation
Information and Management
The measurement of end-user computing satisfaction
MIS Quarterly
Critical success factors for information center managers
MIS Quarterly
The management of end user computing
Communications of the ACM
The Information Center
An investigation of the information center from the user's perspective
ACM SIGMIS Database
A field study of end user computing: findings and issues
MIS Quarterly
Systems Theory and Information Resources Management: Integrating Key Concepts
Information Resources Management Journal
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This paper reports the findings of a study conducted to determine the end user's perspective regarding the value of an Information Center IC in enhancing end-user computing EUC. The study was conducted during 1987-1988 and included 158 end users from 67 companies. Approximately one-half of the subjects came from companies with ICs and one-half from companies without such a formal organization. A comparison between these two groups is made to ascertain the impact of the IC on the perceived penetration, decision-making effectiveness, and management support of EUC. This research supports the hypothesis that the existence of an IC has a positive impact on the assimilation and effective use of EUC for decision making in specific contexts. Relationships between the presence of an IC and the penetration of EUC in certain functional areas are found. The implications for other functional areas and suggestions for the future are presented.