Change, attitude to change, and decision support system success
Information and Management
An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Organizational factors affecting the success of end-user computing
Journal of Management Information Systems
Communications of the ACM
The management of end user computing
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
A longitudinal view of an office system failure
ACM SIGOA Newsletter
Ease of use: a system design challenge
IBM Systems Journal
Investigating the support role of the information center
MIS Quarterly
On end-user computing satisfaction
MIS Quarterly
SIGCPR '91 Proceedings of the 1991 conference on SIGCPR
Quality end user-developed applications: some essential ingredients
ACM SIGMIS Database
A research program to assess user perceptions of group work support
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Management control of end-user computing a description of research in progress
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
The impact of alternative IS acquisition options upon the IS implementation and success
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
The impact of alternative IS acquisition strategies upon IS success
ACM SIGCPR Computer Personnel
The interaction between end user computing and task characteristics: an exploratory study
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
An exploration of group member satisfaction
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
The management of end-user computing: status and directions
ACM Computing Surveys (CSUR)
End-user computing abilities and the use of information systems
ACM SIGCPR Computer Personnel
Factors influencing electronic data interchange success
ACM SIGMIS Database
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
Evaluating user interfaces to information retrieval systems: a case study on user support
SIGIR '96 Proceedings of the 19th annual international ACM SIGIR conference on Research and development in information retrieval
Information systems modeling: an object oriented development method
WADAS '92 Proceedings of the ninth Washington Ada symposium on Ada: Empowering software users and developers
SIGCPR '97 Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research
Development of a measure to assess the quality of user-developed applications
ACM SIGMIS Database
A knowledge-based approach to organizing retrieved documents
AAAI '99/IAAI '99 Proceedings of the sixteenth national conference on Artificial intelligence and the eleventh Innovative applications of artificial intelligence conference innovative applications of artificial intelligence
Interacting with eye movements in virtual environments
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Teaching a first-level programming course to management students: a flexible approach
ACSE '00 Proceedings of the Australasian conference on Computing education
ICIS '00 Proceedings of the twenty first international conference on Information systems
SIGCPR '01 Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research
The impact of culture and gender on web sites: an empirical study
ACM SIGMIS Database
Computer-assisted evaluation of interface designs
ACM SIGMIS Database
Sources of dissatisfaction in end-user support: an empirical study
ACM SIGMIS Database
Implementing and testing a complex interactive MOLP algorithm
Decision Support Systems
Group Knowledge Networks: A Framework and an Implementation
Information Systems Frontiers
Information Systems Knowledge: Foundations, Definitions, and Applications
Information Systems Frontiers
Task difficulty, task variability and satisfaction with management support systems
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
A validation of the end-user computing satisfaction instrument in Taiwan
Information and Management
Information and Management
Advanced topics in end user computing
The human-computer interaction handbook
Question-Driven Classification of Retrieved Documents
AUIC '00 Proceedings of the First Australasian User Interface Conference
A methodology for the design of courses in information systems
ACE '03 Proceedings of the fifth Australasian conference on Computing education - Volume 20
An Approach to Evaluating E-Business Information Systems Projects
Information Systems Frontiers
A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction
Information Systems Frontiers
Consumer choice, information product quality, and market implications
Seeking sucess in E-business
Measures of perceived end-user computing skills
Information and Management
Quality and effectiveness in web-based customer support systems
Information and Management
Customized Internet news services based on customer profiles
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
Assessment of learner satisfaction with asynchronous electronic learning systems
Information and Management
Measuring e-Commerce effectiveness: a conceptual model
SAICSIT '03 Proceedings of the 2003 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology
Computing information technology
Technologies & methodologies for evaluating information technology in business
Advanced topics in end user computing
A process for post-implementation IT benchmarking
Information and Management
Trust and technology in virtual teams
Advanced topics in information resources management
Advanced topics in information resources management
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Factors affecting engineers' acceptance of asynchronous e-learning systems in high-tech companies
Information and Management
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
SAICSIT '04 Proceedings of the 2004 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
The impact of user attitudes toward microcomputer usage on system usage and user satisfaction
ACM SIGCPR Computer Personnel
Strategies for global information systems development
Information and Management
An empirical test of the DeLone-McLean model of information system success
ACM SIGMIS Database
Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 2: Evaluation
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
International Journal of Human-Computer Studies
Assessment of employees' perceptions of service quality and satisfaction with e-business
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Exploring the effects of dependability on enterprise applications success in e-business
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
An exploratory study into factors of service quality for application service providers
Information and Management
The impact of service level on the acceptance of application service oriented medical records
Information and Management
Proceedings of the 2006 ACM symposium on Applied computing
An examination of the determinants of customer loyalty in mobile commerce contexts
Information and Management
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
International Journal of Human-Computer Studies
The role of pleasure in web site success
Information and Management
User involvement and user satisfaction with information-seeking activity
European Journal of Information Systems - Special section: PACIS 2004
A methodology for construct development in MIS research
European Journal of Information Systems - Special section: PACIS 2004
Perceived system performance: a test of an extended technology acceptance model
ACM SIGMIS Database
Assessment of employees' perceptions of service quality and satisfaction with e-business
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
Testing a causal model of end-user application effectiveness
Journal of Management Information Systems
A model for evaluating information center success
Journal of Management Information Systems
Toward a contingency model for selecting an information system prototyping strategy
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Determinants of information center success
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Engagement of external expertise in information systems implementation
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Impacts of end-user and information center characteristics on end-user computing support
Journal of Management Information Systems
Critical failure factors that discourage the growth of electronic commerce
International Journal of Electronic Commerce
Effect of bargaining in electronic commerce
International Journal of Electronic Commerce - Special issue: Intelligent agents for electronic commerce
User-developed applications: an empirical study of application quality and developer productivity
Journal of Management Information Systems
Regret avoidance as a measure of DSS success: An exploratory study
Decision Support Systems
Structural equation modeling the use of a risk assessment instrument in child protective services
Decision Support Systems
Computers in Human Behavior
Computers in Human Behavior
ERP training with a web-based electronic learning system: The flow theory perspective
International Journal of Human-Computer Studies
Measuring e-learning systems success in an organizational context: Scale development and validation
Computers in Human Behavior
Identifying issues in customer relationship management at Merck-Medco
Decision Support Systems
Measuring KMS success: a respecification of the DeLone and McLean's model
Information and Management
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
Expert Systems with Applications: An International Journal
Reconceptualizing System Usage: An Approach and Empirical Test
Information Systems Research
The user in the group: evaluating the effects of autonomous group dynamics
Proceedings of the international conference on Advances in computer entertainment technology
ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success
Information and Management
Journal of Management Information Systems
A Knowledge Management Success Model: Theoretical Development and Empirical Validation
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Measuring the Performance of Information Systems: A Functional Scorecard
Journal of Management Information Systems
Journal of Management Information Systems
Customer Satisfaction with Electronic Service Encounters
International Journal of Electronic Commerce
Satisfaction with Internet-Based Services: The Role of Expectations and Desires
International Journal of Electronic Commerce
Computers in Human Behavior
An Instrument for Measuring the Business Benefits of E-Commerce Retailing
International Journal of Electronic Commerce
Typing or messaging? Modality effect on deception detection in computer-mediated communication
Decision Support Systems
Factors affecting the information quality of personal Web portfolios
Journal of the American Society for Information Science and Technology
Assessing and managing employee readiness for embracing e-business
Proceedings of the 2008 ACM SIGMIS CPR conference on Computer personnel doctoral consortium and research
Suitability of self-organising maps for analysing a macro-environment an empirical field survey
International Journal of Business Information Systems
International Journal of Business Information Systems
Organisational factors for successful implementation of ERP systems
International Journal of Business Information Systems
Measuring customer satisfaction with internet banking: an exploratory study
International Journal of Electronic Finance
Evaluating leadership, IT quality, and net benefits in an e-government environment
Information and Management
The impact of information technology on individual and firm marketing performance
Behaviour & Information Technology
The structure of Web-based information systems satisfaction: Testing of competing models
Journal of the American Society for Information Science and Technology
User Information Satisfaction with a Knowledge-Based Virtual Community: An Empirical Investigation
WSKS '08 Proceedings of the 1st world summit on The Knowledge Society: Emerging Technologies and Information Systems for the Knowledge Society
The Trust Deficit of e-commerce: a comparative study of domestic and offshore e-commerce systems
International Journal of Information Systems and Change Management
Communication-Garden System: Visualizing a computer-mediated communication process
Decision Support Systems
Behaviour & Information Technology
User developed application success: sources and effects of involvement
Behaviour & Information Technology
What Factors Influence the Individual Impact of the Web? An Initial Model
Electronic Markets
Consumer adoption of mobile TV: Examining psychological flow and media content
Computers in Human Behavior
Debiasing investors with decision support systems: An experimental investigation
Decision Support Systems
Teaming up humans with autonomous synthetic characters
Artificial Intelligence
Research on using ANP to establish a performance assessment model for business intelligence systems
Expert Systems with Applications: An International Journal
Work practices of system administrators: implications for tool design
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
Sysadmins and the need for verification information
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
A task-technology fit view of learning management system impact
Computers & Education
Journal of Information Science
Design of a Measurement System of End-User Information Competency and Its Applications
Computer Supported Cooperative Work in Design IV
Design of a Competency-Based Instrument for Measuring End-User e-Business Capability
Computer Supported Cooperative Work in Design IV
Software developers' views of end-users and project success
Communications of the ACM - Security in the Browser
The quality framework of e-government development
Proceedings of the 2nd international conference on Theory and practice of electronic governance
International Journal of Business Information Systems
Measuring e-business dependability: The employee perspective
Journal of Systems and Software
Enterprise resource planning: technology acceptance in Thai universities
Enterprise Information Systems
A blog article recommendation generating mechanism using an SBACPSO algorithm
Expert Systems with Applications: An International Journal
Measures of perceived end-user computing competency in an organizational computing environment
Knowledge-Based Systems
Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland
International Journal of Electronic Finance
E-auction web assessment model in China
Electronic Commerce Research
A web-based performance monitoring system for e-government services
Proceedings of the 3rd international conference on Theory and practice of electronic governance
A diversity-based method for infrequent purchase decision support in e-commerce
Electronic Commerce Research and Applications
An exploratory study into factors of service quality for application service providers
Information and Management
The impact of service level on the acceptance of application service oriented medical records
Information and Management
The role of pleasure in web site success
Information and Management
An examination of the determinants of customer loyalty in mobile commerce contexts
Information and Management
Computers in Human Behavior
Information and Management
Proceedings of the third symposium on Information interaction in context
A study of customer satisfaction with online shopping: evidence from the UAE
International Journal of Advanced Media and Communication
Expert Systems with Applications: An International Journal
Antecedents of customer satisfaction with online banking in China: The effects of experience
Computers in Human Behavior
Assessing blog-user satisfaction using the expectation and disconfirmation approach
Computers in Human Behavior
An empirical investigation of employee portal success
The Journal of Strategic Information Systems
Measuring enterprise IT capability: A total IT capability perspective
Knowledge-Based Systems
The acceptance and use of computer based assessment
Computers & Education
Expert Systems with Applications: An International Journal
Exploring information technology adoption in the classroom: case of online learning technology
International Journal of Business Information Systems
Dimensions of self-efficacy in the study of smart phone acceptance
Computer Standards & Interfaces
Gender-specific on-line shopping preferences
Electronic Commerce Research
Measuring data warehousing success: an empirical investigation applying the DeLone and McLean model
International Journal of Data Analysis Techniques and Strategies
Advances in Human-Computer Interaction
A semi-supervised tool for clustering accounting databases with applications to internal controls
Expert Systems with Applications: An International Journal
Measuring user-satisfaction with electronic consumer products: The Consumer Products Questionnaire
International Journal of Human-Computer Studies
ICS'06 Proceedings of the 10th WSEAS international conference on Systems
A validation of the user-perceived web quality instrument for e-government context
ICS'06 Proceedings of the 10th WSEAS international conference on Systems
Harnessing handheld computing: managing IS support to the digital ranger with defensive design
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
Quality assessment of an expert system: an instrument of regular feedback from users
Transactions on computational collective intelligence III
Computer based assessment: Gender differences in perceptions and acceptance
Computers in Human Behavior
Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises
Computers in Human Behavior
Technical foundations to cut down administrative red tape: the case of the Canton of Vaud
Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
The success of corporate wiki systems: an end user perspective
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Journal of Systems and Software
Examining success factors in the adoption of digital object identifier systems
Electronic Commerce Research and Applications
Facets of simplicity for the smartphone interface: A structural model
International Journal of Human-Computer Studies
Journal of Medical Systems
Modeling of user acceptance of consumer e-commerce website
WISE'05 Proceedings of the 6th international conference on Web Information Systems Engineering
System Design Features and Repeated Use of Electronic Data Exchanges
Journal of Management Information Systems
A structured review of information visualization success measurement
BCS '10 Proceedings of the 24th BCS Interaction Specialist Group Conference
Telematics and Informatics
Evaluating an infectious disease information sharing and analysis system
ISI'05 Proceedings of the 2005 IEEE international conference on Intelligence and Security Informatics
Assessing software replacement success: an industrial case study applying four approaches
EuroSPI'06 Proceedings of the 13th European conference on Software Process Improvement
Journal of the American Society for Information Science and Technology
A study of the application of ontology to an FAQ automatic classification system
Expert Systems with Applications: An International Journal
An AHP application to computer system selection
Mathematical and Computer Modelling: An International Journal
Hospital information systems: Measuring end user computing satisfaction (EUCS)
Journal of Biomedical Informatics
Analysis of Information Technology Success in Small Firms in New Zealand
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Business Intelligence (BI) Success And The Role Of BI Capabilities
International Journal of Intelligent Systems in Accounting and Finance Management
Performance measures of net-enabled hypercompetitive industries: The case of tourism
International Journal of Information Management: The Journal for Information Professionals
Measuring the success of the Greek Taxation Information System
International Journal of Information Management: The Journal for Information Professionals
Utilizing Internet technologies to support learning: an empirical analysis
International Journal of Information Management: The Journal for Information Professionals
Towards an integrated model of IT acceptance in healthcare
Decision Support Systems
Use of RSS Feeds for the Implementation of Clinical Reminder
Journal of Medical Systems
Acceptance of post-adoption unanticipated is usage: towards a taxonomy
ACM SIGMIS Database
Identifying critical factors for corporate implementing virtualization technology
Computers in Human Behavior
ICHL'12 Proceedings of the 5th international conference on Hybrid Learning
Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
EGOVIS'12/EDEM'12 Proceedings of the 2012 Joint international conference on Electronic Government and the Information Systems Perspective and Electronic Democracy, and Proceedings of the 2012 Joint international conference on Advancing Democracy, Government and Governance
I feel you: towards affect-sensitive domotic spoken conversational agents
IWAAL'12 Proceedings of the 4th international conference on Ambient Assisted Living and Home Care
The Impact of Information Centers on End-User Computing
Information Resources Management Journal
End-User Computing Success Factors: Further Evidence from a Developing Nation
Information Resources Management Journal
Assessment of End-User Computing from an Organizational Perspective
Information Resources Management Journal
Information Resources Management Journal
End-User's Disconfirmed Expectations and the Success of Information Systems
Information Resources Management Journal
Exploring a "Gap" Model of Information Services Quality
Information Resources Management Journal
Assessing the Impact of Information Centers on End-User Computing and Company Performance
Information Resources Management Journal
The Impact of User Satisfaction on Computer-Mediated Communication Acceptance: A Causal Path Model
Information Resources Management Journal
Exploring the Relationship Between EUC Problems and Success
Information Resources Management Journal
The Collaborative Use of Information Technology: End-User Participation and Systems Success
Information Resources Management Journal
User Satisfaction with EDI: An Empirical Investigation
Information Resources Management Journal
Impact of User Satisfaction and Trust on Virtual Team Members
Information Resources Management Journal
Information Resources Management Journal
The Impact of Expert Decision Support Systems on the Performance of New Employees
Information Resources Management Journal
User Developed Applications and Information Systems Success: A Test of DeLone and McLean's Model
Information Resources Management Journal
EIS Information: Use and Quality Determinants
Information Resources Management Journal
Information Resources Management Journal
Mandatory Usage of Mobile IS by Unsophisticated Users: Welfare and Compatibility with Work
Information Resources Management Journal
Operating performance of Chinese manufacturers in the wake of ERP implementation
International Journal of Business Information Systems
ERP measure success model; a new perspective
Proceedings of the 2013 International Conference on Information Systems and Design of Communication
International Journal of Business Information Systems
Computers in Human Behavior
Computers in Human Behavior
Impact of different conceptualisations of system use on Facebook continuance
International Journal of Web Based Communities
Mobile media usage by undergraduates and implications for m-learning instructional design
International Journal of Mobile Learning and Organisation
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This article contrasts traditional versus end-user computing environments and report on the development of an instrument which merges ease of use and information product items to measure the satisfaction of users who directly interact with the computer for a specific application. Using a survey of 618 end users, the researchers conducted a factor analysis and modified the instrument. The results suggest a 12-item instrument that measures five components of end-user satisfaction - content, accuracy, format, ease of use, and timeliness. Evidence of the instrument's discriminant validity is presented. Reliability and validity is assessed by nature and type of application. Finally, standards for evaluating end-user applications are presented, and the instrument's usefulness for achieving more precision in research questions is explored.