Critical success factors of decision support systems: An experimental study
ACM SIGMIS Database
Decision support system effectiveness: a review and an empirical test
Management Science
The measurement of end-user computing satisfaction
MIS Quarterly
An evaluation of empirical research in managerial support systems
T.H.E. Journal (Technological Horizons in Education)
User responsibility and exception handling in decision support systems
Decision Support Systems
DSS theory: a model of constructs and relationships
Decision Support Systems
Spatial decision support systems: an overview of technology and a test of efficacy
Decision Support Systems
A structural model of end user computing satisfaction and user performance
Information and Management
On the effectiveness of decisional guidance
Decision Support Systems
Effectiveness of decision support systems: development or reliance effect?
Decision Support Systems - Special issue: expertise and modeling expert decision making
Group decision support systems and incentive structures
Information and Management
Improving Decision Making by Means of a Marketing Decision Support System
Management Science
The relation between user satisfaction, usage of information systems and performance
Information and Management
The New Science of Management Decision
The New Science of Management Decision
Contribution of institutional DSS to organizational performance: evidence from a longitudinal study
Decision Support Systems
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
Evaluation model of business intelligence for enterprise systems using fuzzy TOPSIS
Expert Systems with Applications: An International Journal
Understanding the role of computer-mediated counter-argument in countering confirmation bias
Decision Support Systems
Help that is not recognized: Harmful neglect of decision support systems
Decision Support Systems
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Assessing the value of decision support systems (DSS) is an important line of research. Traditionally, researchers adopt user satisfaction and decision performance to measure DSS success. In some cases, however, the use of DSS is not benefit driven. Instead, DSS adoption may be motivated by avoiding decision errors or reducing decision cost, indicating that regret avoidance may be a useful measure of DSS success. Regret is a post-decision feeling regarding not having chosen a better alternative. Recent behavioral research has indicated that, in addition to pursuing higher performance and user satisfaction, reducing decision regret is another important consideration for many decision-makers. This exploratory study extends prior research on DSS evaluation by proposing regret avoidance as an additional measure of DSS success. Experimental results regarding the use of DSS for stock investment demonstrate DSS use significantly reduces regret in situations involving low user satisfaction. Consequently, besides decision performance and user satisfaction, regret reduction is also important in measuring the effectiveness of DSS.