Decision support system effectiveness: a review and an empirical test
Management Science
An evaluation of empirical research in managerial support systems
T.H.E. Journal (Technological Horizons in Education)
Building Effective Decision Support Systems
Building Effective Decision Support Systems
A cognitively based functional taxonomy of decision support techniques
Human-Computer Interaction
The division of labor between human and computer in the presence of decision support system advice
Decision Support Systems
International Journal of Human-Computer Studies
Information Technology and Management
Convincing DSS users that complex models are worth the effort
Decision Support Systems
Education and Information Technologies
Information Systems Frontiers
An empirical investigation of the effects of data warehousing on decision performance
Information and Management
Information and Management
Web-based intervention support system for health promotion
Decision Support Systems
Regret avoidance as a measure of DSS success: An exploratory study
Decision Support Systems
Mobile decision support for in-store purchase decisions
Decision Support Systems
A multi-attribute, multi-weight clustering approach to managing ";e-mail overload"
Decision Support Systems
Understanding Determinants of Online Consumer Satisfaction: A Decision Process Perspective
Journal of Management Information Systems
Journal of Management Information Systems
Search Strategies in Shopping Engines: An Experimental Investigation
International Journal of Electronic Commerce
Persuasion in Recommender Systems
International Journal of Electronic Commerce
Does positive affect influence the effective usage of a Decision Support System?
Decision Support Systems
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Do men and women use feedback provided by their Decision Support Systems (DSS) differently?
Decision Support Systems
The effect of decision support system expertise on system use behavior and performance
Information and Management
Journal of Management Information Systems
An empirical investigation of the effects of data warehousing on decision performance
Information and Management
Information Systems Frontiers
Journal of Theoretical and Applied Electronic Commerce Research
Knowledge matters: Restrictiveness and performance with decision support
Decision Support Systems
Improving Decision Quality Through Preference Relaxation
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
A decision support system for diagnosis related groups coding
Expert Systems with Applications: An International Journal
International Journal of Electronic Commerce
Comparison shopping agents and online price dispersion: a search cost based explanation
Journal of Theoretical and Applied Electronic Commerce Research
User satisfaction with Web-based DSS: The role of cognitive antecedents
International Journal of Information Management: The Journal for Information Professionals
The importance of individual characteristics on consideration sets for online auction buyers
Journal of Theoretical and Applied Electronic Commerce Research
Recommendation agents that boost performance: investigating their success factors
Proceedings of the 12th International Conference on Electronic Commerce: Roadmap for the Future of Electronic Business
Concept comparison engines: A new frontier of search
Decision Support Systems
Lost in space? Cognitive fit and cognitive load in 3D virtual environments
Computers in Human Behavior
Information Resources Management Journal
The impacts of intrinsic and extrinsic motivators on ubiquitous delivery decision making
International Journal of Mobile Communications
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The traditional assumption in the decision support systems (DSS) literature is that if decision makers are provided with expanded processing capabilities they will use them to analyze problems in more depth and, as a result, make better decisions. Empirical studies investigating the relationship between DSS and decision quality have not borne this out. The explanation for such outcomes could be found in behavioral decision-making theories. The literature on behavioral decision making indicates that the conservation of effort may be more important than increased decision quality in some cases. If ths is so, then the use of a decision aid may result in effort savings but not improved decision performance. The two experiments reported here use verbal protocol analysis to compare the extent of information use by unaided decision makers and users of a decision aid designed to support preferential choice problems. The results of the two studies indicate that subjects with a decision aid did not use more information than those without one. Overall, subjects behaved as if effort minimization was an important consideration. For DSS researchers these studies indicate that to understand the DSS-decision quality relationship, it is necessary to consider the decision maker's tradeoff between improving decision quality and conserving effort. For DSS designers these results imply a need to focus on the moderating role that effort will play in determining DSS effectiveness.