Understanding user acceptance of digital libraries: what are the roles of interface characteristics, organizational context, and individual differences?

  • Authors:

  • James Y. L. Thong;Weiyin Hong;Kar-Yan Tam

  • Affiliations:

  • Department of Information and Systems Management, School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong;Department of MIS, University of Nevada, Las Vegas, NV;Department of Information and Systems Management, School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong

  • Venue:
  • International Journal of Human-Computer Studies
  • Year:
  • 2002

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Abstract

Digital library research efforts originating from library and information scientists have focused on the technical development. While millions of dollars have been spent on building "usable" digital libraries, previous research indicates that potential users may still not use them. This study contributes to understanding user acceptance of digital libraries by utilizing the technology acceptance model (TAM). Three system interface characteristics, three organizational context variables, and three individual differences are identified as critical external variables that have impact on adoption intention through perceived usefulness and perceived ease of use of the digital library. Data was collected from 397 users of an award-winning digital library. The findings show that both perceived usefulness and perceived ease of use are determinants of user acceptance of digital libraries. In addition, interface characteristics and individual differences affect perceived ease of use, while organizational context influences both perceived ease of use and perceived usefulness of digital libraries.