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Concept mapping: an innovative approach to digital library design and evaluation
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Proceedings of the fourth ACM conference on Digital libraries
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Journal of the American Society for Information Science and Technology
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Proceedings of the 1st ACM/IEEE-CS joint conference on Digital libraries
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Proceedings of the 2nd ACM/IEEE-CS joint conference on Digital libraries
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Unified Video Retrieval System Supporting Similarity Retrieval
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Information Processing and Management: an International Journal
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Journal of the American Society for Information Science and Technology
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Information Processing and Management: an International Journal
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Information Processing and Management: an International Journal
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Journal of the American Society for Information Science and Technology
Annual Review of Information Science and Technology
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This article reports the author's recent research in developing a holistic model for various levels of digital library (DL) evaluation in which perceived important criteria from heterogeneous stakeholder groups are organized and presented. To develop such a model, the author applied a three-stage research approach: exploration, confirmation, and verification. During the exploration stage, a literature review was conducted followed by an interview, along with a card sorting technique, to collect important criteria perceived by DL experts. Then the criteria identified were used for developing an online survey during the confirmation stage. Survey respondents (431 in total) from 22 countries rated the importance of the criteria. A holistic DL evaluation model was constructed using statistical techniques. Eventually, the verification stage was devised to test the reliability of the model in the context of searching and evaluating an operational DL. The proposed model fills two lacunae in the DL domain: (a) the lack of a comprehensive and flexible framework to guide and benchmark evaluations, and (b) the uncertainty about what divergence exists among heterogeneous DL stakeholders, including general users. © 2010 Wiley Periodicals, Inc.