How usable are operational digital libraries: a usability evaluation of system interactions

  • Authors:
  • Xiangmin Zhang;Jinjing Liu;Yuelin Li;Ying Zhang

  • Affiliations:
  • Rutgers University, New Brunswick, NJ, USA;Rutgers University, New Brunswick, NJ, USA;University of Southern Mississippi, Hattiesburg, MS, USA;University of California at Irvine, Irvine, CA, USA

  • Venue:
  • Proceedings of the 1st ACM SIGCHI symposium on Engineering interactive computing systems
  • Year:
  • 2009

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Abstract

This paper reports a usability evaluation of three operational digital libraries (DLs): the ACM DL, the IEEE Computer Society DL, and the IEEE Xplore DL. An experiment was conducted in a usability lab and 35 participants completed the assigned tasks. The results demonstrate that all three DLs have more or less usability problems by various measures. Searching in Xplore by inexperienced users was problematic, and browsing in IEEE CS was extremely difficult for all users. Interaction design features that caused these usability problems were identified and discussed. The study implies there is still large room for operational DLs to improve in order to provide more satisfactory services.