A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Success factors for manufacturing expert system development
Computers and Industrial Engineering - Collection of papers on Computer-Integrated Manufacturing
Understanding user evaluations of information systems
Management Science
Exploring the relationship between user satisfaction and relevance in information systems
Information Processing and Management: an International Journal - Special issue: history of information science
Information systems effectiveness: a user satisfaction approach
Information Processing and Management: an International Journal - Special issue: history of information science
Information Processing and Management: an International Journal
Dimensions of information systems success
Information systems success measurement
A conceptual development of process and outcome user satisfaction
Information systems success measurement
The relation between user satisfaction, usage of information systems and performance
Information and Management
An application of the cusp catastrophe model to user information satisfaction
Information and Management
International Journal of Human-Computer Studies
The relationship between user participation and system success: a simultaneous contingency approach
Information and Management
The measurement of user information satisfaction
Communications of the ACM
ICIS '00 Proceedings of the twenty first international conference on Information systems
User evaluations of IS as surrogates for objective performance
Information and Management
Dimensions of information systems success
Communications of the AIS
Interaction Design
Human-Computer Interaction
Evaluating Health Care Information Systems: Methods and Applications
Evaluating Health Care Information Systems: Methods and Applications
Information and Management
International Journal of Human-Computer Studies
Satisfaction/dissatisfaction: are users predisposed?
Information and Management
Information Systems Success Revisited
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
International Journal of Human-Computer Studies - Special issue on HCI and MIS
A framework for analyzing the cognitive complexity of computer-assisted clinical ordering
Journal of Biomedical Informatics - Patient safety
Using usability heuristics to evaluate patient safety of medical devices
Journal of Biomedical Informatics - Patient safety
Usability in the real world: assessing medical information technologies in patient's homes
Journal of Biomedical Informatics - Patient safety
Cognitive and usability engineering methods for the evaluation of clinical information systems
Journal of Biomedical Informatics
The management of change for information systems evaluation practice: Experience from a case study
International Journal of Information Management: The Journal for Information Professionals
Guest editorial: human-centered computing in health information systems. Part 2: Evaluation
Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 2: Evaluation
Playing smallball: Approaches to evaluating pilot health information exchange systems
Journal of Biomedical Informatics
Methodological Review: The Technology Acceptance Model: Its past and its future in health care
Journal of Biomedical Informatics
Operating room information systems adoption by portuguese clinical users
WSEAS TRANSACTIONS on COMMUNICATIONS
HCI to engage design team members in IT-integrated design collaboration process
WSEAS Transactions on Information Science and Applications
A model for measuring e-learning systems success in universities
Expert Systems with Applications: An International Journal
Usability testing of a respiratory interface using computer screen and facial expressions videos
Computers in Biology and Medicine
ITIL-based IT service support process reengineering
Intelligent Decision Technologies - IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
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Objectives: This article proposes a model for dimensions involved in user evaluation of clinical information systems (CIS). The model links the dimensions in traditional CIS evaluation and the dimensions from the human-computer interaction (HCI) perspective.Proposed method: In this article, variables are defined as the properties measured in an evaluation, and dimensions are defined as the factors contributing to the values of the measured variables. The proposed model is based on a two-step methodology with: (1) a general review of information systems (IS) evaluations to highlight studied variables, existing models and frameworks, and (2) a review of HCI literature to provide the theoretical basis to key dimensions of user evaluation.Results: The review of literature led to the identification of eight key variables, among which satisfaction, acceptance, and success were found to be the most referenced.Discussion: Among those variables, IS acceptance is a relevant candidate to reflect user evaluation of CIS. While their goals are similar, the fields of traditional CIS evaluation, and HCI are not closely connected. Combining those two fields allows for the development of an integrated model which provides a model for summative and comprehensive user evaluation of CIS. All dimensions identified in existing studies can be linked to this model and such an integrated model could provide a new perspective to compare investigations of different CIS systems.