Computing and organizations: what we know and what we don't know
Communications of the ACM - Special section on management of information systems
Computer anxiety in management: myth or reality?
Communications of the ACM
Correlates of user satisfaction with end user computing: an exploratory study
Information and Management
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Effects of information system education and training on user satisfaction: an empirical evaluation
Information and Management
A structural model of end user computing satisfaction and user performance
Information and Management
System usage behavior as a proxy for user satisfaction: an empirical investigation
Information and Management
The effect of user engagement on system success: a meta-analytical integration of research findings
Information and Management
Journal of the American Society for Information Science
Exploring the relationships between user information satisfaction and job satisfaction
International Journal of Information Management: The Journal for Information Professionals
Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 2: Evaluation
Does positive affect influence the effective usage of a Decision Support System?
Decision Support Systems
The effect of positive mood on intention to use computerized decision aids
Information and Management
International Journal of Business Information Systems
Online government advisory service innovation through Intelligent Support Systems
Information and Management
Understanding User Dissatisfaction: Exploring the Role of Fairness in IT-Enabled Change
Journal of Organizational and End User Computing
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User satisfaction (US) is probably the most studied construct in information systems (IS) research. Despite such attention, reported results regarding the relationship between US and IS success have been inconclusive and sometimes contradictory. Is it possible that something else is occurring in this relationship that has not been modeled in past studies? Perhaps user dispositional traits are confounding the results. Users may be predisposed to be either satisfied or dissatisfied in a way that has nothing to do with the system itself. This paper investigates the impact that user predispositions have on how users perceive IS. The results of the investigation indicate that there is significant relationship between user predispositions and US.