Explanations from knowledge-based systems and cooperative problem solving: an empirical study
International Journal of Human-Computer Studies
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Satisfaction/dissatisfaction: are users predisposed?
Information and Management
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
The effects of structural characteristics of explanations on use of a DSS
Decision Support Systems
The effect of decision support system expertise on system use behavior and performance
Information and Management
The nature of theory in information systems
MIS Quarterly
Influence of Query-Based Decision Aids on Consumer Decision Making in Electronic Commerce
Information Resources Management Journal
Outcomes of effective explanations: Empowering citizens through online advice
Decision Support Systems
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Motivated by lessons learnt from countries with a high e-government readiness index, we used the lens of 'empowerment' to understand the ways in which online Intelligent Support Systems can be successfully developed. We found that decision transparency and decision making satisfaction played key roles providing a higher sense of empowerment to the public, including their having a greater perceived power relationship with the government agency and a better feeling of being in control. This approach has improved citizens' positive perceptions of the government agencies as service providers. These findings make a strong case for the investment in the ISS and have provided useful information for government agencies who wish to develop or improve their online advisory services.