An evaluation of empirical research in managerial support systems
T.H.E. Journal (Technological Horizons in Education)
Impacts of problem structure and computerized decision aids on decision attitudes and behaviors
Information and Management
The effect of information presentation on decision making: a cost-benefit analysis
Information and Management
Communications of the ACM
The impact and benefits of a DSS: the case of FleetManager
Information and Management
Expert versus novice use of the executive support systems: an empirical study
Information and Management
The Nature and Determinants of IT Acceptance, Routinization, and Infusion
Proceedings of the IFIP TC8 Working Conference on Diffusion, Transfer and Implementation of Information Technology
Evaluating the Impact of Dss, Cognitive Effort, and Incentives on Strategy Selection
Information Systems Research
Cognitive Support for Real-Time Dynamic Decision Making
Information Systems Research
Contribution of institutional DSS to organizational performance: evidence from a longitudinal study
Decision Support Systems
DSS Effectiveness in Marketing Resource Allocation Decisions: Reality vs. Perception
Information Systems Research
Analyzing the structure of expert knowledge
Information and Management
Problem solving: Increased planning with practice
Cognitive Systems Research
Situated DSS for personal finance management: Design and evaluation
Information and Management
Situated DSS for personal finance management: Design and evaluation
Information and Management
Online government advisory service innovation through Intelligent Support Systems
Information and Management
A comparison of representations for discrete multi-criteria decision problems
Decision Support Systems
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We performed an empirical investigation into the effect of users' decision support system (DSS) expertise on their problem-solving strategies. The results indicated that individuals who had only recently learned to use the DSS were confused or restricted by the set of functions provided by the system and did not plan well for their use of the DSS. Those who had previous knowledge of the system exhibited more focused and efficient problem-solving behavior. Our findings suggested that problem-solving strategies depended significantly on the user's level of system expertise.