Evaluating the Impact of Dss, Cognitive Effort, and Incentives on Strategy Selection

Authors:
Peter Todd;Izak Benbasat
Affiliations:
-;-
Venue:
Information Systems Research
Year:
1999

Citing 0
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Abstract

Decision support system (DSS) researcher- have long debated whether or not the provision of a DSS would lead to greater decision-making effectiveness, efficiency, or both. The work described in thi- paper examine- how DSS designer- can guide user- toward- employing more normative decision strategies. Working from notion- of restrictiveness and decisional guid- ance (Silver 1990) supplemented by the cost-benefit framework of cognition, we explain how DSS capabilitie- influence decision behavior and performance through the manipulation of effort. The result- of thi- work should assist DSS developer- to devise directed or nondirected approache- to effect desired behaviors.