Decision support system effectiveness: a review and an empirical test
Management Science
Systems that support decision makers: description and analysis
Systems that support decision makers: description and analysis
Task-technology fit and individual performance
MIS Quarterly
Does automation bias decision-making?
International Journal of Human-Computer Studies
Evaluating the Impact of Dss, Cognitive Effort, and Incentives on Strategy Selection
Information Systems Research
Management Science
Convincing DSS users that complex models are worth the effort
Decision Support Systems
DSS Effectiveness in Marketing Resource Allocation Decisions: Reality vs. Perception
Information Systems Research
Assessing the impact of internet agent on end users' performance
Decision Support Systems
Journal of Management Information Systems
Journal of Management Information Systems
Design science in information systems research
MIS Quarterly
The effects of navigation support and group structure on collaborative online shopping
OCSC'13 Proceedings of the 5th international conference on Online Communities and Social Computing
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This research explores how consumers use online decision aids with screening and evaluation support functionalities under varying product attribute-load conditions. Drawing on resource-matching theory, we conducted a 3 × 2 factorial experiment to test the interaction between decision aid features (i.e., low versus high-screening support, and aids with weight assignment and computation decision tools) and attribute load (i.e., large versus small number of product attributes) on decision performance. The findings reveal that: (1) where the decision aids render cognitive resources that match those demanded for the task environment, consumers will process more information and decision performance will be enhanced; (2) where the decision aids render cognitive resources that exceed those demanded for the task environment, consumers will engage in less task-related elaboration of decision-making issues to the detriment of decision performance; and (3) where the decision aids render cognitive resources that fall short of those demanded for the task environment, consumers will use simplistic heuristic decision strategies to the detriment of decision performance or invest additional effort in information processing to attain a better decision performance if they perceive the additional investments in effort to be manageable.