Empirical evaluation of the revised technology acceptance model
Management Science
A structural model of end user computing satisfaction and user performance
Information and Management
Communications of the ACM
Communications of the ACM
Using perceived ease of use and perceived usefulness to predict acceptance of the World Wide Web
WWW7 Proceedings of the seventh international conference on World Wide Web 7
Predictors of online buying behavior
Communications of the ACM
Interface agents: caveat mercator in electronic commerce
Decision Support Systems
International Journal of Human-Computer Studies
The technology acceptance model and the World Wide Web
Decision Support Systems
Extending the TAM for a World-Wide-Web context
Information and Management
Information agent technology for the Internet: a survey
Data & Knowledge Engineering - Special issue on heterogeneous information resources need semantic access
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
What makes consumers buy from Internet? A longitudinal study of online shopping
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Influence of Query-Based Decision Aids on Consumer Decision Making in Electronic Commerce
Information Resources Management Journal
International Journal of Human-Computer Studies
Agent-based consumer learning in e-commerce
International Journal of Networking and Virtual Organisations
Caveat mercator in electronic commerce: An update
Decision Support Systems
Journal of Management Information Systems
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
Assessing Screening and Evaluation Decision Support Systems: A Resource-Matching Approach
Information Systems Research
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Intelligent software agents that can perform tasks on the user's behalf independently of direct control of the user themselves, promise to evolutionize the way in which we use the Internet to conduct business. Research on how these agents will change the nature of Internet-based e-commerce and what its impact will be on consumers and businesses is only just beginning. To assess the impact of agent usage in a retail online shopping environment, an empirical study was conducted to determine what impact, if any, the use of Shopbots, a form of Internet agent, had on consumers looking to purchase a DVD player online via the World Wide Web [WWW]. Of particular interest was the Internet agent's impact on the user's task performance and task outcomes. These included the time spent on shopping activities, the shopper's confidence in their purchase decision, the quality of the purchase decision made by the shopper and the amount of cognitive effort required to select a product for purchase.