Multivariate data analysis with readings (2nd ed.)
Multivariate data analysis with readings (2nd ed.)
Issues in knowledge-based decision support
International Journal of Man-Machine Studies - Special Issue: Cognitive Engineering in Dynamic Worlds
Decisional guidance for computer-based decision support
MIS Quarterly
Selection criteria for expert system shells: a socio-technical framework
Communications of the ACM
The state of knowledge-based systems
Communications of the ACM
Agents that reduce work and information overload
Communications of the ACM
An experimental investigation of the use of explanations provided by knowledge-based systems
An experimental investigation of the use of explanations provided by knowledge-based systems
Of metaphor and the difficulty of computer discourse
Communications of the ACM
The media equation: how people treat computers, television, and new media like real people and places
Web-based customer decision support systems
Communications of the ACM
The Turing effect: the nature of trust in expert systems advice
Expertise in context
Communications of the ACM
Toward the optimal link structure of the cyber shopping mall
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies
Explanations from knowledge-based systems and cooperative problem solving: an empirical study
International Journal of Human-Computer Studies
Communications of the ACM - Robots: intelligence, versatility, adaptivity
Consumer trust in an Internet store
Information Technology and Management
E-Commerce User Experience
An Explanation Facility for Today's Expert Systems
IEEE Expert: Intelligent Systems and Their Applications
Evaluating the Impact of Dss, Cognitive Effort, and Incentives on Strategy Selection
Information Systems Research
Providing Decisional Guidance for Multicriteria Decision Making in Groups
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Rule Based Expert Systems: The Mycin Experiments of the Stanford Heuristic Programming Project (The Addison-Wesley series in artificial intelligence)
Assessing the impact of internet agent on end users' performance
Decision Support Systems
Using Multivariate Statistics (5th Edition)
Using Multivariate Statistics (5th Edition)
Poaching and the Misappropriation of Information: Transaction Risks of Information Exchange
Journal of Management Information Systems
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
The Role of Trust and Deception in Virtual Societies
International Journal of Electronic Commerce
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Journal of Management Information Systems
The Effects of Decision Guidance and Problem Modeling on Group Decision-Making
Journal of Management Information Systems
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Toward establishing trust in adaptive agents
Proceedings of the 13th international conference on Intelligent user interfaces
The effects of transparency on trust in and acceptance of a content-based art recommender
User Modeling and User-Adapted Interaction
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
Journal of Management Information Systems
E-commerce evolution: a Gulf region review
International Journal of Business Information Systems
Journal of Management Information Systems
Online customers' cognitive differences and their impact on the success of recommendation agents
Information and Management
Electronic Commerce Research and Applications
A study of demographic embodiments of product recommendation agents in electronic commerce
International Journal of Human-Computer Studies
Recommendation in Internet forums and blogs
ACL '10 Proceedings of the 48th Annual Meeting of the Association for Computational Linguistics
User comments for news recommendation in forum-based social media
Information Sciences: an International Journal
Effects of specialization in computers, web sites, and web agents on e-commerce trust
International Journal of Human-Computer Studies
Taking advice from intelligent systems: the double-edged sword of explanations
Proceedings of the 16th international conference on Intelligent user interfaces
Each to his own: how different users call for different interaction methods in recommender systems
Proceedings of the fifth ACM conference on Recommender systems
Electronic Commerce Research and Applications
Empirical Analysis of the Impact of Recommender Systems on Sales
Journal of Management Information Systems
Journal of Management Information Systems
Assessing the impact of recommender agents on on-line consumer unplanned purchase behavior
Information and Management
International Journal of Electronic Commerce
Are explanations always important?: a study of deployed, low-cost intelligent interactive systems
Proceedings of the 2012 ACM international conference on Intelligent User Interfaces
Internet-based knowledge acquisition: Task complexity and performance
Decision Support Systems
Argument form and spokesperson type: The recommendation strategy of virtual salespersons
International Journal of Information Management: The Journal for Information Professionals
Explaining the user experience of recommender systems
User Modeling and User-Adapted Interaction
Evaluating the effectiveness of explanations for recommender systems
User Modeling and User-Adapted Interaction
Virtual agents in retail web sites: Benefits of simulated social interaction for older users
Computers in Human Behavior
Inspectability and control in social recommenders
Proceedings of the sixth ACM conference on Recommender systems
International Journal of E-Business Research
Antecedents of the Closeness of Human-Avatar Relationships in a Virtual World
Journal of Database Management
Journal of Management Information Systems
Helping users with information disclosure decisions: potential for adaptation
Proceedings of the 2013 international conference on Intelligent user interfaces
Making Decisions about Privacy: Information Disclosure in Context-Aware Recommender Systems
ACM Transactions on Interactive Intelligent Systems (TiiS)
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We empirically test the effects of explanation facilities on consumers' initial trusting beliefs concerning online recommendation agents (RAs). RAs provide online shopping advice based on user-specified needs and preferences. The characteristics of RAs that may hamper consumers' trust building in the RAs are identified, and the provision of explanation facilities is proposed as a knowledge-based approach to enhance consumers' trusting beliefs by dealing with these obstacles. This study examines the effects of three types of explanations about an RA and its use-how, why, and trade-off explanations-on consumers' trusting beliefs in an RA's competence, benevolence, and integrity. An RA was built as the experimental platform and a laboratory experiment was conducted. The results confirm the important role of explanation facilities in enhancing consumers' initial trusting beliefs and indicate that consumers' use of different types of explanations enhances different trusting beliefs: the use of how explanations increases their competence and benevolence beliefs, the use of why explanations increases their benevolence beliefs, and the use of trade-off explanations increases their integrity beliefs.