The experience of a sense of presence in intercultural and international encounters
Presence: Teleoperators and Virtual Environments
Communication research on consumer VR
Communication in the age of virtual reality
Why do individuals use computer technology?: a Finnish case study
Information and Management
Silicon sycophants: the effects of computers that flatter
International Journal of Human-Computer Studies
Increasing believability in animated pedagogical agents
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Communications of the ACM
The psychological origins of perceived usefulness and ease-of-use
Information and Management
The impact of animated interface agents: a review of empirical research
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies
External manifestations of trustworthiness in the interface
Communications of the ACM
Truth is beauty: researching embodied conversational agents
Embodied conversational agents
Communications of the ACM - Robots: intelligence, versatility, adaptivity
Consumer trust in an Internet store
Information Technology and Management
Information Filtering: Overview of Issues, Research and Systems
User Modeling and User-Adapted Interaction
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
International Journal of Human-Computer Studies
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
International Journal of Human-Computer Studies - Special issue on HCI and MIS
Toward a more civilized design: studying the effects of computers that apologize
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies - Special issue: Subtle expressivity for characters and robots
Subtle emotional expressions of synthetic characters
International Journal of Human-Computer Studies - Special issue: Subtle expressivity for characters and robots
International Journal of Human-Computer Studies - Special issue: Subtle expressivity for characters and robots
Evaluating a realistic agent in an advice-giving task
International Journal of Human-Computer Studies
Constructing computer-based tutors that are socially sensitive: Politeness in educational software
International Journal of Human-Computer Studies
Design of animated pedagogical agents-A look at their look
International Journal of Human-Computer Studies
The role of moderating factors in user technology acceptance
International Journal of Human-Computer Studies
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
The role of social presence in establishing loyalty in e-Service environments
Interacting with Computers
Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites
Information Systems Research
Looking at human-computer interface design: Effects of ethnicity in computer agents
Interacting with Computers
Journal of Management Information Systems
The Impact of Infusing Social Presence in the Web Interface: An Investigation Across Product Types
International Journal of Electronic Commerce
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
Journal of Management Information Systems
Acceptance of Internet-based learning medium: the role of extrinsic and intrinsic motivation
Information and Management
User acceptance of hedonic information systems
MIS Quarterly
Evaluating humanoid synthetic agents in e-retail applications
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Influence of Query-Based Decision Aids on Consumer Decision Making in Electronic Commerce
Information Resources Management Journal
Journal of Management Information Systems
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
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Product Recommendation Agents (PRAs) and other web-based decision aids are deployed extensively to provide online shoppers with virtual advising services. While the design of PRA's functional features has received a high degree of attention in academic studies, the social aspects of human-PRA interactions are comparatively less explored. This paper investigates the potential of enhancing users' social experiences of interacting with an anthropomorphic PRA (i.e., an agent with human-like characteristics, such as facial expressions, body gestures, or speech output) by manipulating its demographic embodiments. The two demographic variables assessed are ethnicity and gender. As suggested by similarity-attraction theory and social identity theory, the results of our laboratory experiment reveal that PRAs that match the ethnicity, though not the gender, of their users are perceived as more sociable, more enjoyable, and more useful to interact with than the mismatched ones. More interestingly, the ''matching-up'' effects of ethnicity are more significant among female users than males. Implications for practitioners on how to use an anthropomorphic agent's demographic characteristics to enhance users' interaction experience are also discussed.