Heuristics for designing enjoyable user interfaces: lessons from computer games
Human factors in computer systems
Using a human face in an interface
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communication research on consumer VR
Communication in the age of virtual reality
Why do individuals use computer technology?: a Finnish case study
Information and Management
Situated facial displays: towards social interaction
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The media equation: how people treat computers, television, and new media like real people and places
The persona effect: affective impact of animated pedagogical agents
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
An introduction to text-to-speech synthesis
An introduction to text-to-speech synthesis
Increasing believability in animated pedagogical agents
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The elements of computer credibility
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Empirical research in information systems: the practice of relevance
MIS Quarterly - Special issue on intensive research in information systems
Does computer-generated speech manifest personality? an experimental test of similarity-attraction
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The impact of animated interface agents: a review of empirical research
International Journal of Human-Computer Studies
Speech interfaces from an evolutionary perspective
Communications of the ACM
International Journal of Human-Computer Studies
External manifestations of trustworthiness in the interface
Communications of the ACM
Relational agents: a model and implementation of building user trust
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Truth is beauty: researching embodied conversational agents
Embodied conversational agents
Extending the TAM for a World-Wide-Web context
Information and Management
Life on the Screen: Identity in the Age of the Internet
Life on the Screen: Identity in the Age of the Internet
Can computer-generated speech have gender?: an experimental test of gender stereotype
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Shiny happy people building trust?: photos on e-commerce websites and consumer trust
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing social presence of social actors in human computer interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Persona Effect: How Substantial Is It?
HCI '98 Proceedings of HCI on People and Computers XIII
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Vocal communication of emotion: a review of research paradigms
Speech Communication - Special issue on speech and emotion
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies - Application of affective computing in humanComputer interaction
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
International Journal of Human-Computer Studies - Special issue on HCI and MIS
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Toward a more robust theory and measure of social presence: review and suggested criteria
Presence: Teleoperators and Virtual Environments
Presence: Teleoperators and Virtual Environments
Subtle emotional expressions of synthetic characters
International Journal of Human-Computer Studies - Special issue: Subtle expressivity for characters and robots
International Journal of Human-Computer Studies - Special issue: Subtle expressivity for characters and robots
Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship
Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship
Evaluating a realistic agent in an advice-giving task
International Journal of Human-Computer Studies
Acceptance of internet-based learning medium: the role of extrinsic and intrinsic motivation
Information and Management
Presence: Teleoperators and Virtual Environments
Presence: Teleoperators and Virtual Environments
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
The role of social presence in establishing loyalty in e-Service environments
Interacting with Computers
Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites
Information Systems Research
Why Presence Occurs: Evolutionary Psychology, Media Equation, and Presence
Presence: Teleoperators and Virtual Environments
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Journal of Management Information Systems
The Impact of Infusing Social Presence in the Web Interface: An Investigation Across Product Types
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Human-Computer Interaction
Journal of Management Information Systems
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
Life-like agent design based on social interaction
PRICAI'00 Proceedings of the 6th Pacific Rim international conference on Artificial intelligence
A study of demographic embodiments of product recommendation agents in electronic commerce
International Journal of Human-Computer Studies
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Design science in information systems research
MIS Quarterly
User acceptance of hedonic information systems
MIS Quarterly
Evaluating humanoid synthetic agents in e-retail applications
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Influence of Query-Based Decision Aids on Consumer Decision Making in Electronic Commerce
Information Resources Management Journal
A study of demographic embodiments of product recommendation agents in electronic commerce
International Journal of Human-Computer Studies
Avatar appearance & information credibility in Second Life®
Proceedings of the 2011 iConference
Electronic Commerce Research and Applications
Journal of Management Information Systems
Exploring human brands in online shopping: an eye-tracking approach
ACIIDS'12 Proceedings of the 4th Asian conference on Intelligent Information and Database Systems - Volume Part III
Virtual agents in retail web sites: Benefits of simulated social interaction for older users
Computers in Human Behavior
Journal of Management Information Systems
Attracted to or Locked In? Predicting Continuance Intention in Social Virtual World Services
Journal of Management Information Systems
Para-social relationships and continuous use of mobile devices
International Journal of Mobile Communications
The impact of task framing and viewing timing on user website perceptions and viewing behavior
International Journal of Human-Computer Studies
Advice sharing between paired users in online travel planning
Journal of Theoretical and Applied Electronic Commerce Research
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In online shopping environments, the product-advising function originally performed by salespeople is being increasingly taken over by software-based product recommendation agents (PRAs). However, the literature has mostly focused on the functionality design and utilitarian value of such decision support systems, mostly ignoring the potential social influence they could exert on their users. The objective of this study is to apply a social relationship perspective to the design of interfaces for PRAs. We investigate the effects of applying anthropomorphic interfaces-namely, humanoid embodiment and voice output-on users' perceived social relationship with a technological and software-based artifact designed for electronic commerce contexts. The findings from a laboratory experiment indicate that using humanoid embodiment and human voice-based communication significantly influences users' perceptions of social presence, which in turn enhances users' trusting beliefs, perceptions of enjoyment, and ultimately, their intentions to use the agent as a decision aid. These results extend the applicability of theories concerning traditional shopper-salesperson relationships to customers' interactions with technological artifacts residing on Web sites-that is, the recommendation agent software-and provide practitioners with guidelines on how to design Internet stores with the goal of building social relationships with online shoppers and enhancing their overall shopping experiences.