The media equation: how people treat computers, television, and new media like real people and places
Communications of the ACM
Believe it or not: factors influencing credibility on the Web
Journal of the American Society for Information Science and Technology
Information Filtering: Overview of Issues, Research and Systems
User Modeling and User-Adapted Interaction
A Taxonomy of Recommender Agents on theInternet
Artificial Intelligence Review
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Emotion in human-computer interaction
The human-computer interaction handbook
Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management
Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
A market-based approach to recommender systems
ACM Transactions on Information Systems (TOIS)
The importance of affective quality
Communications of the ACM - Special issue: RFID
Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites
Information Systems Research
Journal of Management Information Systems
The Impact of Infusing Social Presence in the Web Interface: An Investigation Across Product Types
International Journal of Electronic Commerce
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
Similarity Measure and Instance Selection for Collaborative Filtering
International Journal of Electronic Commerce
Consumer Search and Retailer Strategies in the Presence of Online Music Sharing
Journal of Management Information Systems
International Journal of Electronic Commerce
eWOM overload and its effect on consumer behavioral intention depending on consumer involvement
Electronic Commerce Research and Applications
International Journal of Electronic Commerce
Journal of Management Information Systems
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
Journal of Management Information Systems
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively
Information Systems Research
International Journal of Electronic Commerce
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
User acceptance of hedonic information systems
MIS Quarterly
Deriving the Pricing Power of Product Features by Mining Consumer Reviews
Management Science
Co-Creation: Toward a Taxonomy and an Integrated Research Perspective
International Journal of Electronic Commerce
The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities
International Journal of Electronic Commerce
Empirical Analysis of the Impact of Recommender Systems on Sales
Journal of Management Information Systems
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Despite the importance of online product recommendations OPRs in e-commerce transactions, there is still little understanding about how different recommendation sources affect consumers' beliefs and behavior, and whether these effects are additive, complementary, or rivals for different types of products. This study investigates the differential effects of provider recommendations PRs and consumer reviews CRs on the instrumental, affective, and trusting dimensions of consumer beliefs and shows how these beliefs ultimately influence continued OPR usage and product purchase intentions. This study tests a conceptual model linking PRs and CRs to four consumer beliefs perceived usefulness, perceived ease of use, perceived affective quality, and trust in two different product settings search products versus experience products. Results of an experimental study show that users of PRs express significantly higher perceived usefulness and perceived ease of use than users of CRs, while users of CRs express higher trusting beliefs and perceived affective quality than users of PRs, resulting in different effect mechanisms toward OPR reuse and purchase intentions in e-commerce transactions. Further, CRs were found to elicit higher perceived usefulness, trusting beliefs, and perceived affective quality for experience goods, while PRs were found to unfold higher effects on all of these variables for search goods.