An empirical investigation of decision-making satisfaction in web-based decision support systems

  • Authors:
  • Pratyush Bharati;Abhijit Chaudhury

  • Affiliations:
  • University of Massachusetts, Boston, MA;Bryant College, RI, 1150 Douglas Pike, Smithfield, RI

  • Venue:
  • Decision Support Systems
  • Year:
  • 2004

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Abstract

Web-based information systems are increasingly being used for decision support applications. However, few empirical studies have been conducted on web-based decision support systems (DSS). This experimental research endeavors to understand factors that impact decision-making satisfaction in web-based decision support systems. Using structural equation modeling (SEM) approach, the analysis reveals that information quality and system quality influence decision-making satisfaction, while information presentation does not have an effect on decision-making satisfaction.