Web sites of the Fortune 500 companies: facing customers through home pages
Information and Management
The content and design of web sites: an empirical study
Information and Management
Integrating user-perceived quality into Web server design
Proceedings of the 9th international World Wide Web conference on Computer networks : the international journal of computer and telecommunications netowrking
Opportunities to enhance a commercial website
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Building Effective Web Sites
Key dimensions of business-to-consumer web sites
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Global corporate web sites: an empirical investigation of content and design
Information and Management
Specifying Quality Characteristics and Attributes for Websites
Web Engineering, Software Engineering and Web Application Development
Enticing online consumers: an extended technology acceptance perspective
Information and Management
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Evaluating web sites: exploiting user's expectations
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
Improving the quality of online presence through interactivity
Information and Management
The Long Tail: Why the Future of Business Is Selling Less of More
The Long Tail: Why the Future of Business Is Selling Less of More
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
Electronic Commerce Research and Applications
Contextual Marketing and Customer-Orientation Strategy for E-Commerce: An Empirical Analysis
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Website practices: A comparison between the top 1000 companies in the US and Taiwan
International Journal of Information Management: The Journal for Information Professionals
An investigation of commercial usage of the World Wide Web: a picture from Singapore
International Journal of Information Management: The Journal for Information Professionals
Quantitative evaluation of commercial web sites
International Journal of Information Management: The Journal for Information Professionals
Success on the Internet-optimizing relationships through the corporate site
International Journal of Information Management: The Journal for Information Professionals
Towards an understanding of the behavioural intention to use a web site
International Journal of Information Management: The Journal for Information Professionals
Share dealing on the web: a comprehensive review of design specifications across the globe
International Journal of Information Management: The Journal for Information Professionals
Factors influencing Internet shopping value and customer repurchase intention
Electronic Commerce Research and Applications
A Qualitative Framework to Assess Hospital / Medical Websites
Journal of Medical Systems
Information Systems and e-Business Management
International Journal of Information Management: The Journal for Information Professionals
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The design of a quality website, as part of e-business strategy, has become a key element for success in the online market. This article analyzes the main factors that must be taken into account when designing a commercial website, concentrating on the Aceros de Hispania company and its business model. We have studied the features which determine website quality: accessibility, speed, navigability, content, and we have calculated the Web Assessment Index (WAI) proposed by Miranda and Banegil [Miranda, F. J., & Banegil, T. M. (2004). Quantitative evaluation of commercial websites: An empirical study of Spanish firms. International Journal of Information Management, 24(4), 313-328]. The results obtained provide several lessons which should be borne in mind when designing a commercial e-strategy. Firstly, it can be observed that Internet popularity and search engine positioning facilitate entry to practically inaccessible markets. Secondly, the navigability makes users feel comfortable and secure when browsing it, which increases the probability of a transaction being completed. Finally, the information provided on the website must be accurate, informative, updated and relevant to customers' requirements. Like Aceros de Hispania, any company, thanks to the Internet, will be able to overcome the barriers which would impede its successful worldwide development in the offline market.