Designing the user interface (2nd ed.): strategies for effective human-computer interaction
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Human-computer interaction: toward the year 2000
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A heuristic evaluation of a World Wide Web prototype
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Communications of the ACM
Communications of the ACM
Evaluation criteria and indicators of quality for Internet resources
Educational Technology - Special issue on Web-based learning
User interface directions for the Web
Communications of the ACM
Web site usability: a designer's guide
Web site usability: a designer's guide
Predictors of online buying behavior
Communications of the ACM
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
Usability Engineering
Web Wisdom; How to Evaluate and Create Information Quality on the Webb
Web Wisdom; How to Evaluate and Create Information Quality on the Webb
Electronic Store Design and Consumer Choice: An Empirical Study
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
A Two-Factor Theory for Website Design
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Toward an Understanding of Consumer Experience on the Internet: Implications for Website Design
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Customer Relations Management Research: An Assessment of Sub Field Development and Maturity
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Expectations and Rankings of Website Quality Features: Results of Two Studies on User Perceptions
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Websites that Satisfy Users: A Theoretical Framework for Web User Interface Design and Evaluation
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Antecedents of Customer Satisfaction on the Internet: An Empirical Study of Online Shopping
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Determinants of Successful Website Design: Relative Importance and Recommendations for Effectiveness
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
Electronic window dressing: impression management with websites
European Journal of Information Systems - Managing e-business transformation
User interface features influencing overall ease of use and personalization
Information and Management
Dimensional hierarchy of retail website quality
Information and Management
Development of an integrated model of customer satisfaction with online shopping
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Understanding web home page perception
European Journal of Information Systems
User satisfaction from commercial web sites: the effect of design and use
Information and Management
Journal of Management Information Systems
Consumer Perceptions and Willingness to Pay for Intrinsically Motivated Online Content
Journal of Management Information Systems
Internet Pricing, Price Satisfaction, and Customer Satisfaction
International Journal of Electronic Commerce
The online consumer's hierarchy of needs
Communications of the ACM - ACM's plan to go online first
International Journal of Electronic Commerce
MATH'06 Proceedings of the 10th WSEAS International Conference on APPLIED MATHEMATICS
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
The Trust Deficit of e-commerce: a comparative study of domestic and offshore e-commerce systems
International Journal of Information Systems and Change Management
Behaviour & Information Technology
The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively
Information Systems Research
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
A Benchmarking-Based Requirement Analysis Methodology for Improving Web Sites
International Journal of Electronic Commerce
Supportive Web Design for Users from Different Culture Origins in E-Commerce
IDGD '09 Proceedings of the 3rd International Conference on Internationalization, Design and Global Development: Held as Part of HCI International 2009
Consumer selection of E-commerce websites in a B2C environment: a discrete decision choice model
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
An applied logistic model for online purchase decision via web-building experiments
International Journal of Data Analysis Techniques and Strategies
Key factors in forming an e-marketplace: An empirical analysis
Electronic Commerce Research and Applications
User satisfaction from commercial web sites: The effect of design and use
Information and Management
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
The relationship between website quality, trust and price premiums at online auctions
Electronic Commerce Research
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
A study of customer satisfaction with online shopping: evidence from the UAE
International Journal of Advanced Media and Communication
An exploratory study of website information content
Journal of Theoretical and Applied Electronic Commerce Research
Measuring web usability using item response theory: Principles, features and opportunities
Interacting with Computers
Ranking search results by web quality dimensions
Journal of Web Engineering
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
Web-based interaction: A review of three important human factors
International Journal of Information Management: The Journal for Information Professionals
Key website factors in e-business strategy
International Journal of Information Management: The Journal for Information Professionals
The evolution of corporate web presence: A longitudinal study of large American companies
International Journal of Information Management: The Journal for Information Professionals
Website practices: A comparison between the top 1000 companies in the US and Taiwan
International Journal of Information Management: The Journal for Information Professionals
The assessment of usability of electronic shopping: A heuristic evaluation
International Journal of Information Management: The Journal for Information Professionals
International Journal of Web Based Communities
Extending the Technology Acceptance Model to Investigate the Utilization of ERP Systems
International Journal of Enterprise Information Systems
Metamodeling to Control and Audit E-Commerce Web Applications
International Journal of Electronic Commerce
A Longitudinal Investigation on Greek University Students' Perceptions Towards Online Shopping
Journal of Electronic Commerce in Organizations
Quality of health-related online search results
Decision Support Systems
Mobile websites: usability evaluation and design
International Journal of Mobile Communications
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In the emerging electronic environment, knowing how to create customercentered Web sites is of great importance. This paper reports two studies on user perceptions of Web sites. First, Kano's model of quality was used in an exploratory investigation of customer quality expectations for a specific type of site (CNN.com). The quality model was then extended by treating broader site types/domains. The results showed that (1) customers' quality expectations change over time, and thus no single quality checklist will be good for very long, (2) the Kano model can be used as a framework or method for identifying quality expectations and the time transition of quality factors, (3) customers in a Web domain do not regard all quality factors as equally important, and (4) the rankings of important quality factors differ from one Web domain to another, but certain factors were regarded as highly important across all the domains studied.