Do electronic marketplaces lower the price of goods?
Communications of the ACM
Communications of the ACM
Designing trust into online experiences
Communications of the ACM
The effect of negative buyer feedback on prices in Internet auction markets
ICIS '00 Proceedings of the twenty first international conference on Information systems
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Insights and analyses of online auctions
Communications of the ACM
What do web users do? An empirical analysis of web use
International Journal of Human-Computer Studies
Consumer trust in an Internet store
Information Technology and Management
Key dimensions of business-to-consumer web sites
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Assessing the Quality of Auction Web Sites
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Analysis and Design of Business-to-Consumer Online Auctions
Management Science
The development of initial trust in an online company by new customers
Information and Management
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Dimensional hierarchy of retail website quality
Information and Management
The Role of Reputation Systems in Reducing On-Line Auction Fraud
International Journal of Electronic Commerce
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Toward a Generic Model of Trust for Electronic Commerce
International Journal of Electronic Commerce
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
An Empirical Investigation of Third-Party Seller Rating Systems in E-Commerce: The Case of buySAFE
Journal of Management Information Systems
Applications of flexible pricing in business-to-business electronic commerce
IBM Systems Journal
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Towards an understanding of the behavioural intention to use a web site
International Journal of Information Management: The Journal for Information Professionals
Advisory services in the virtual world: an empowerment perspective
Electronic Commerce Research
Building reputation and trust using federated search and opinion mining
Proceedings of the 21st international conference companion on World Wide Web
Electronic Commerce Research
Building reputation and trust using federated search and opinion mining
SIGIR '12 Proceedings of the 35th international ACM SIGIR conference on Research and development in information retrieval
The importance of individual characteristics on consideration sets for online auction buyers
Journal of Theoretical and Applied Electronic Commerce Research
Adoption and use of e-commerce in SMEs
Electronic Commerce Research
Electronic Commerce Research
A quality evaluation model for the design quality of online shopping websites
Electronic Commerce Research and Applications
How organizing visions influence the adoption and use of reverse auctions
Electronic Commerce Research
Hi-index | 0.00 |
This study measures the value of website quality in terms of its impact on trust, intention to transact and price premiums. Prior research on online auctions has focused on the use of reputation systems for building trust in online auction vendors and subsequently to generate price premiums. This study examines the extent to which trust can be induced by improving the quality of online auction listings. A survey of 701 eBay users is conducted which compares the price premiums of two nearly identical online auction businesses, one that has online auction listings with a perceived high quality and the other that has substantially lower perceived quality. Results of this study indicate that website quality can explain 49% of the variation in the trust for eBay sellers. In fact, it shows that sellers with good website quality are all perceived to be equally trustworthy regardless of their eBay reputation; whereas sellers with poor website quality are not perceived to be trustworthy even if they have a high eBay reputation score. The results also show that the trust resulting from increased website quality increases intention to transact and results in price premiums of 12% (on average) for sellers with higher quality listings. Theories from marketing, economics, and social psychology are used to explain why website quality induces trust in unknown vendors without providing any concrete evidence regarding the vendor's past history.