Building consumer trust online
Communications of the ACM
Communications of the ACM
Factors influencing the adoption of Internet banking
Journal of the AIS
Consumer trust in an Internet store
Information Technology and Management
Information Systems Research
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Empirical research in on-line trust: a review and critical assessment
International Journal of Human-Computer Studies - Special issue: Trust and technology
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
Effects of hypertext links on trust transfer
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
The development of initial trust in an online company by new customers
Information and Management
Trust and mistrust of online health sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personalisation and trust: a reciprocal relationship?
Designing personalized user experiences in eCommerce
Communications of the ACM - Medical image modeling
Design and e-loyalty across cultures in electronic commerce
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Trustworthiness in B2C e-commerce: an examination of alternative models
ACM SIGMIS Database
Literature derived reference models for the adoption of online shopping
Information and Management
A web trust-inducing model for e-commerce and empirical research
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
A model for buyer's trust in the e-marketplace
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Understanding consumer trust in Internet shopping: A multidisciplinary approach
Journal of the American Society for Information Science and Technology
PeCAN: an architecture for users' privacy-aware electronic commerce contexts on the semantic web
Information Systems - Special issue: The semantic web and web services
A framework for understanding trust factors in web-based health advice
International Journal of Human-Computer Studies
Perspectives of online trust and similar constructs: a conceptual clarification
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Distrust and trust in B2C e-commerce: do they differ?
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Monopolizing markets by exploiting trust
AAMAS '06 Proceedings of the fifth international joint conference on Autonomous agents and multiagent systems
Trust in inter-organizational exchanges: a case study in business to business electronic commerce
Decision Support Systems
E-business differentiation through value-based trust
Information and Management
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
Going online for health advice: Changes in usage and trust practices over the last five years
Interacting with Computers
Do e-business strategies matter? The antecedents and relationship with firm performance
Information Systems Frontiers
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Journal of Management Information Systems
Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration
Journal of Management Information Systems
Journal of Management Information Systems
Choice of Transaction Channels: The Effects of Product Characteristics on Market Evolution
Journal of Management Information Systems
Moderating Effects of Task Type on Wireless Technology Acceptance
Journal of Management Information Systems
A Structural Approach to Measuring Uncertainty in Supply Chains
International Journal of Electronic Commerce
How Hypertext Links Influence Consumer Perceptions to Build and Degrade Trust Online
Journal of Management Information Systems
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective
International Journal of Electronic Commerce
On-line Shopping Behavior: Cross-Country Empirical Research
International Journal of Electronic Commerce
Why people buy virtual items in virtual worlds with real money
ACM SIGMIS Database
User-device attachment scale development and initial test
International Journal of Mobile Communications
Trust and the virtual environment: research and methodological considerations
International Journal of Networking and Virtual Organisations
A multitheoretical approach for solving trust problems in B2C e-commerce
International Journal of Networking and Virtual Organisations
E-government adoption: A cultural comparison
Information Systems Frontiers
Expert Systems with Applications: An International Journal
Testing media richness theory to explain consumers' intentions of buying online
Proceedings of the 10th international conference on Electronic commerce
The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase
International Journal of Electronic Commerce
Journal of Management Information Systems
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
Dynamics of Trust Revision: Using Health Infomediaries
Journal of Management Information Systems
Journal of Management Information Systems
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
Trust modelling for online transactions: a phishing scenario
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
Virtual item purchase behavior in virtual worlds: an exploratory investigation
Electronic Commerce Research
Determinants of SMEs' perceptions of electronic banking in Pakistan
International Journal of Electronic Finance
Information Systems Research
A Methodology towards Usable Trust Management
ATC '09 Proceedings of the 6th International Conference on Autonomic and Trusted Computing
Trust in Online Technology: Towards Practical Guidelines Based on Experimentally Verified Theory
Proceedings of the 13th International Conference on Human-Computer Interaction. Part III: Ubiquitous and Intelligent Interaction
Online consumer loyalty: Why e-tailers should seek a high-profile leadership position
Computers in Human Behavior
International Journal of Human-Computer Studies
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Journal of Management Information Systems
Colour appeal in website design within and across cultures: A multi-method evaluation
International Journal of Human-Computer Studies
Trust-Assuring Arguments in B2C E-commerce: Impact of Content, Source, and Price on Trust
Journal of Management Information Systems
The relationship between website quality, trust and price premiums at online auctions
Electronic Commerce Research
EC-Web'07 Proceedings of the 8th international conference on E-commerce and web technologies
Analyzing the influence of websites attributes on the choice of newspapers on the internet
EC-Web'07 Proceedings of the 8th international conference on E-commerce and web technologies
Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping
Computers in Human Behavior
Electronic Commerce Research and Applications
It won't happen to me: Promoting secure behaviour among internet users
Computers in Human Behavior
International Journal of Web Based Communities
Expert Systems with Applications: An International Journal
The influence of consumers' consciousness of institutional factors on initial trust building
TELE-INFO'06 Proceedings of the 5th WSEAS international conference on Telecommunications and informatics
Trust in a specific technology: An investigation of its components and measures
ACM Transactions on Management Information Systems (TMIS)
The effect of trust transference in multi-banking channels; offline, online and mobile
International Journal of Mobile Communications
The role of inter-channel trust transfer in establishing mobile commerce trust
Electronic Commerce Research and Applications
The effect of encryption on Internet purchase intent in multiple vendor and product risk settings
Electronic Commerce Research
The effect of online privacy policy on consumer privacy concern and trust
Computers in Human Behavior
Research Note---Online Users' Switching Costs: Their Nature and Formation
Information Systems Research
Modeling users' acceptance of mobile services
Electronic Commerce Research
“Enforced” vs. “Casual” Transparency -- Findings from IT-Supported Financial Advisory Encounters
ACM Transactions on Management Information Systems (TMIS)
The roles of habit and web site quality in e-commerce
International Journal of Information Management: The Journal for Information Professionals
Exploring the effect of strategic positioning on firm performance in the e-business context
International Journal of Information Management: The Journal for Information Professionals
User satisfaction with Web-based DSS: The role of cognitive antecedents
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Information Systems and e-Business Management
Which is more important in Internet shopping, perceived price or trust?
Electronic Commerce Research and Applications
Proceedings of the 12th International Conference on Electronic Commerce: Roadmap for the Future of Electronic Business
Journal of Computer-Mediated Communication
Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey
Information Systems Research
Applying the technology acceptance model to the introduction of mobile voting
International Journal of Mobile Learning and Organisation
User Interface Design and E-Commerce Security Perception: An Empirical Study
International Journal of E-Business Research
What Builds System Troubleshooter Trust the Best: Experiential or Non-Experiential Factors?
Information Resources Management Journal
Journal of Organizational and End User Computing
Construct Validity Assessment in IS Research: Methods and Case Example of User Satisfaction Scale
Journal of Organizational and End User Computing
Electronic word of mouth and knowledge sharing on social network sites: a social capital perspective
Journal of Theoretical and Applied Electronic Commerce Research
International Journal of Asian Business and Information Management
International Journal of Asian Business and Information Management
Mobile-banking adoption by Iranian bank clients
Telematics and Informatics
Building trust online: Interactions among trust building mechanisms
Information and Management
The impact of task framing and viewing timing on user website perceptions and viewing behavior
International Journal of Human-Computer Studies
Exploring the impact of trust information visualization on mobile application usage
Personal and Ubiquitous Computing
Aligning principal and agent's incentives: A principal-agent perspective of social networking sites
Expert Systems with Applications: An International Journal
Advice sharing between paired users in online travel planning
Journal of Theoretical and Applied Electronic Commerce Research
Users' intrinsic and extrinsic drivers to use a web-based educational environment
Computers & Education
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The importance of trust as a key facilitator of electronic commerce is increasingly being recognized in academic and practitioner communities. However, empirical research in this area has been beset by conflicting conceptualizations of the trust construct, inadequate attention to its underlying dimensions, causes, and effects, and lack of a validated trust scale. This paper addresses these limitations in part by theoretically conceptualizing and empirically validating a scale to measure individual trust in online firms. The proposed scale taps into three key dimensions of trust: trustee's ability, benevolence, and integrity. An iterative testing and refinement procedure using two field surveys of online retailing and online banking users, leads to a final seven-item trust scale that exhibits adequate levels of reliability, convergent validity, discriminant validity, and nomological validity. It is expected that the scale presented in this paper will assist future empirical research on trust in online entities.