Factors of success for end-user computing
Communications of the ACM
Envisioning information
ACM Transactions on Computer Systems (TOCS)
Impacts of interactivity from computer-mediated communication in an organizational setting: a study of electronic mail
The content and design of web sites: an empirical study
Information and Management
Interpreting Dimensions of Consumer Trust in E-Commerce
Information Technology and Management
The Value of Internet Commerce to the Customer
Management Science
Research Report: Empirical Test of an EDI Adoption Model
Information Systems Research
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
An empirical study of the effects of interactivity on web user attitude
International Journal of Human-Computer Studies
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Information Technology and Management
I-Vote: an audience voting system
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Psychological antecedents of institution-based consumer trust in e-retailing
Information and Management
Improving the quality of online presence through interactivity
Information and Management
A web-based consumer-oriented intelligent decision support system for personalized e-services
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Plot-polling: Collaborative Knowledge Visualization for Online Discussions
IV '06 Proceedings of the conference on Information Visualization
Design aesthetics leading to m-loyalty in mobile commerce
Information and Management
The role of social presence in establishing loyalty in e-Service environments
Interacting with Computers
A balanced thinking-feelings model of information systems continuance
International Journal of Human-Computer Studies
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Consumer trust and distrust: An issue of website design
International Journal of Human-Computer Studies
The psychology behind QR codes: User experience perspective
Computers in Human Behavior
Understanding web enjoyment experiences and informal learning: A study in a museum context
Decision Support Systems
The effect of website interactivity and repeated exposure on user experience
Proceedings of the 4th Mexican Conference on Human-Computer Interaction
Critical review of the e-loyalty literature: a purchase-centred framework
Electronic Commerce Research
Investigating a multi-faceted view of user experience
Proceedings of the 24th Australian Computer-Human Interaction Conference
Love it or hate it!: interactivity and user types
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Evaluating the perceived and estimated quality in use of Web 2.0 applications
Journal of Systems and Software
How does interactivity contribute to a smart TV user experience?
Proceedings of the 8th International Conference on Ubiquitous Information Management and Communication
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Novel applications of website interactivity are important to attract and retain online users. In this empirical study five designs for interactivity are examined using different web-poll interfaces. The goal of the investigation is to examine perceived interactivity in a model which includes most commonly tested cognitive elements such as efficiency and effectiveness, but augments this model with the inclusion of a cognitive-affective element for trust, and an affective element of enjoyment. More specifically, a model is created to validate the relationship of perceived interactivity (comprised of user control, user connectedness, and responsiveness of the web-poll application) to efficiency, effectiveness, trust and enjoyment, of the website. In turn, efficiency, effectiveness, trust, and enjoyment are tested for their influence on user behavioral intentions for e-loyalty. All relationships in the model are supported. In addition, exploratory evaluation of qualitative comments is conducted to investigate additional insights between the five web-poll treatments in this investigation. The research confirms the complexity of a model in which cognitive, cognitive-affective and affective elements are present, and advances knowledge on the consequences of perceived interactivity. In additional to theoretical advancements, the research has merit for web designers and online marketers regarding how to enhance interactive online web applications.