Decision Support Systems - Special issue on economics of electronic commerce
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Design and e-loyalty across cultures in electronic commerce
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Literature derived reference models for the adoption of online shopping
Information and Management
Online trust forming mechanism: approaches and an integrated model
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
The role of pleasure in web site success
Information and Management
Building effective online game websites with knowledge-based trust
Information Systems Frontiers
Trust in consumer-to-consumer electronic commerce
Information and Management
Consumer reactions to potential intrusiveness and benefits of RFID
International Journal of Information Technology and Management
Expert Systems with Applications: An International Journal
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
A trust framework model for situational contexts
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
Electronic Commerce Research
RFID and privacy: what consumers really want and fear
Personal and Ubiquitous Computing
International Journal of Human-Computer Studies
Mobile commerce adoption in China and the United States: a cross-cultural study
ACM SIGMIS Database
The role of pleasure in web site success
Information and Management
Information Technology and Management
Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model
International Journal of Electronic Commerce
The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities
International Journal of Electronic Commerce
The effect of encryption on Internet purchase intent in multiple vendor and product risk settings
Electronic Commerce Research
International Journal of Information Management: The Journal for Information Professionals
Do customization programs of e-commerce companies lead to better relationship with consumers?
Electronic Commerce Research and Applications
A new hybrid MCDM model combining DANP with VIKOR to improve e-store business
Knowledge-Based Systems
International Journal of E-Business Research
International Journal of Enterprise Information Systems
Global Analysis of Security and Trust Perceptions in Web Design for E-Commerce
International Journal of Information Security and Privacy
Second-Order Constructs in Structural Equations: Perceived Value and Trust
International Journal of Online Marketing
The impact of task framing and viewing timing on user website perceptions and viewing behavior
International Journal of Human-Computer Studies
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Consumer trust in an Internet vendor is an issue commanding ever more attention. Based on an extensive review of literature, this paper proposes dimensions of trust in an Internet vendor. These are competence, integrity and benevolence. Competence refers to a company's ability to fulfill promises made with the consumers. Integrity suggests that a company acts in a consistent, reliable, and honest manner. Benevolence is the ability of a company to hold consumer interests ahead of its own self-interest and indicates sincere concern for the welfare of the customers. In a further analysis various sources where trust might reside are also identified. Drawing on the literature in marketing and general management, the sources of trust are classified as characteristics of the consumer, the firm, the website and the interaction between the consumer and the firm. Given the dimensions and sources of trust, a path model for developing consumer trust in E-commerce is suggested. This research makes a contribution to the development of a theoretical understanding of trust in E-commerce. Although the concepts presented in this paper can be used to carry out further empirical research, they can also be used by practitioners to identify particular trust characteristics for realizing the potential of business to consumer E-commerce venture.