Web-based customer decision support systems
Communications of the ACM
Toward a unified view of electronic commerce
Communications of the ACM
Electronic Commerce: B2c Strategies and Models
Electronic Commerce: B2c Strategies and Models
Electonic Marketing: Integrating Electronic Resources into the Marketing Process
Electonic Marketing: Integrating Electronic Resources into the Marketing Process
Interpreting Dimensions of Consumer Trust in E-Commerce
Information Technology and Management
Extrinsic versus intrinsic motivations for consumers to shop on-line
Information and Management
A confidence-based framework for business to consumer (B2C) mobile commerce adoption
Personal and Ubiquitous Computing
Role of word of mouth in online store loyalty
Communications of the ACM - Urban sensing: out of the woods
Introducing Mobile Channel into Electronic Supply Chain
GPC-WORKSHOPS '08 Proceedings of the 2008 The 3rd International Conference on Grid and Pervasive Computing - Workshops
Consumer perception of interface quality, security, and loyalty in electronic commerce
Information and Management
Measures and evaluation for environment watershed plans using a novel hybrid MCDM model
Expert Systems with Applications: An International Journal
Evaluating vehicle telematics system by using a novel MCDM techniques with dependence and feedback
Expert Systems with Applications: An International Journal
Fuzzy MCDM approach for selecting the best environment-watershed plan
Applied Soft Computing
Combined DEMATEL technique with a novel MCDM model for exploring portfolio selection based on CAPM
Expert Systems with Applications: An International Journal
An integrated MCDM technique combined with DEMATEL for a novel cluster-weighted with ANP method
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
ACS'10 Proceedings of the 10th WSEAS international conference on Applied computer science
Knowledge management adoption and assessment for SMEs by a novel MCDM approach
Decision Support Systems
Creating the aspired intelligent assessment systems for teaching materials
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
The evaluation of intelligent agent performance - An example of B2C e-commerce negotiation
Computer Standards & Interfaces
The role of intelligent agents and data mining in electronic partnership management
Expert Systems with Applications: An International Journal
Decision-making for the best selection of suppliers by using minor ANP
Journal of Intelligent Manufacturing
Extended TODIM method for hybrid multiple attribute decision making problems
Knowledge-Based Systems
Exploring smart phone improvements based on a hybrid MCDM model
Expert Systems with Applications: An International Journal
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Many consumers today buy products and services from e-stores. Because e-store managers are responsible for allocating different resources, it is essential that they understand consumers' shopping behaviour to provide the best possible value for visitors to their websites. Therefore, the purpose of this article is to focus on assessing and improving strategies to reduce the gaps in customer satisfaction caused by interdependence and feedback problems among dimensions and criteria to achieve the aspiration level. We propose a new hybrid Multiple Attribute Decision Making (MADM) model, combining the Decision Making Trial and Evaluation Laboratory (DEMATEL), DEMATEL-based Analytic Network Process (DANP), and VIsekriterijumsko KOmpromisno Rangiranje (VIKOR) methods to solve these problems. Then, three real cases are used to illustrate how the proposed new hybrid Multiple Criteria Decision-Making (MCDM) model improves e-store business. These results can provide e-store managers with a knowledge-based understanding of how to create marketing strategies that reduce the performance gaps of dimensions and criteria to satisfy consumers' needs and encourage customers to purchase more.