A structural model of end user computing satisfaction and user performance
Information and Management
Quality and effectiveness in web-based customer support systems
Information and Management
The development of initial trust in an online company by new customers
Information and Management
Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
B2C Web site quality and emotions during online shopping episodes: an empirical study
Information and Management
International Journal of Human-Computer Studies
Falling in love with online games: The uses and gratifications perspective
Computers in Human Behavior
Consumer feelings and behaviours towards well designed websites
Information and Management
International Journal of Information and Communication Technology
A fuzzy classification approach to assess e-commerce security perception
International Journal of Business Information Systems
An empirical analysis of consumers' protection toward e-commerce transactions in Malaysia
International Journal of Business Information Systems
Electronic Commerce Research and Applications
Electronic Commerce Research and Applications
A new hybrid MCDM model combining DANP with VIKOR to improve e-store business
Knowledge-Based Systems
The Role of Extrinsic Cues in Consumer Decision Process in Online Shopping Environments
Journal of Electronic Commerce in Organizations
Success of electronic commerce Web sites: A comparative study in two countries
Information and Management
Team participation and online gamer loyalty
Electronic Commerce Research and Applications
Perceived information security of internal users in Indian IT services industry
Information Technology and Management
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Customer interface quality, perceived security, and customer loyalty are critical factors for success of an e-commerce website; however, the relationships among them are not fully understood. We proposed a model for testing the relationships among them and the important outcomes of the site: switching costs and customer loyalty. Data was collected to test the model using a web-based survey, and empirical analyses were performed using SEM. The analytical results demonstrated that customer interface quality and perceived security positively affected customer satisfaction and switching costs, and thus customer loyalty to an e-commerce website. Specifically, our study showed that switching costs positively moderated the effect of customer satisfaction on customer loyalty; this moderating effect is discussed.