Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Issues and opinion on structural equation modeling
MIS Quarterly
The content and design of web sites: an empirical study
Information and Management
Opportunities to enhance a commercial website
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Extending the TAM for a World-Wide-Web context
Information and Management
Current technological impediments to business-to-consumer electronic commerce
Communications of the AIS
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Information Systems Research
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
Information and Management
Designing usable online stores: A landscape preference perspective
Information and Management
Computers in Human Behavior
Consumer perception of interface quality, security, and loyalty in electronic commerce
Information and Management
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
Analyzing the emotional outcomes of the online search behavior with search engines
Computers in Human Behavior
Conference Internationale Francophone sur I'Interaction Homme-Machine
Users' perspective of software quality
SEPADS'11 Proceedings of the 10th WSEAS international conference on Software engineering, parallel and distributed systems
Information and Management
Information Systems and e-Business Management
Centrality of visual aesthetics in the online context: an assessment and empirical evidence
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
Determinants of the Web accessibility of European banks
Information Processing and Management: an International Journal
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This paper explores the impact of the quality of a web site on the cognitive process leading to consumers' emotions---considered as direct antecedents to shopping behaviors and operationalized as mental states of readiness arising from the appraisal of events. A parsimonious theoretical model was defined and tested with data collected from 215 web-shopping episodes during which consumers were shopping for low-touch products. Analysis of the results showed that web site quality had a positive impact on the cognitive appraisal of situational state, which in turn influenced five of the six emotions of the proposed model: liking, joy, pride, dislike, and frustration. Results also showed that a substantial number of shoppers experienced intensively the emotions of liking and joy. Moreover, this paper highlights several implications that could help managers and webmasters improve the quality of their web sites