The content and design of web sites: an empirical study
Information and Management
Opportunities to enhance a commercial website
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
IEEE Internet Computing
Effect of store design on consumer purchases: an empirical study of on-line bookstores
Information and Management
Key dimensions of business-to-consumer web sites
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Global corporate web sites: an empirical investigation of content and design
Information and Management
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Bringing virtual reality for commercial Web sites
International Journal of Human-Computer Studies
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
Assessing dimensions of perceived visual aesthetics of web sites
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
Evaluating web sites: exploiting user's expectations
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Dimensional hierarchy of retail website quality
Information and Management
Evaluating e-commerce functionality with a focus on customer service
Communications of the ACM - Voting systems
Journal of the American Society for Information Science and Technology
Metric for web accessibility evaluation
Journal of the American Society for Information Science and Technology
B2C Web site quality and emotions during online shopping episodes: an empirical study
Information and Management
Data triangulation and web quality metrics: a case study in e-government
Information and Management
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
The role of pleasure in web site success
Information and Management
User satisfaction from commercial web sites: The effect of design and use
Information and Management
An investigation of commercial usage of the World Wide Web: a picture from Singapore
International Journal of Information Management: The Journal for Information Professionals
Applying evaluation criteria to New Zealand government websites
International Journal of Information Management: The Journal for Information Professionals
Quantitative evaluation of commercial web sites
International Journal of Information Management: The Journal for Information Professionals
Development of the evaluation form for expert inspections of web portals
ICWE'11 Proceedings of the 11th international conference on Web engineering
Exploring the quality in use of web 2.0 applications: the case of mind mapping services
ICWE'11 Proceedings of the 11th international conference on Current Trends in Web Engineering
Signaling theory and information asymmetry in online commerce
Information and Management
A Qualitative Framework to Assess Hospital / Medical Websites
Journal of Medical Systems
Journal of Theoretical and Applied Electronic Commerce Research
Evaluating the perceived and estimated quality in use of Web 2.0 applications
Journal of Systems and Software
The impact of organizational efforts on consumer concerns in an online context
Information and Management
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Many studies have proposed new website evaluation frameworks and criteria. We have attempted to understand and improve website evaluation through the analysis of 83 articles by classifying them into IS, marketing, and combined-approaches. Our findings showed that most early studies adopted the IS-approach but that later ones (after the burst of the dot-com bubble) shifted to a combined-approach. Our study also revealed that most papers analyzed the evaluation factors via a ranking list. Our review showed that most studies conducted user-based surveys to examine a website, but that very few addressed strategic issues of website evaluation. We therefore proposed a strategic framework as an internal evaluation to ensure consistency between web strategy and actual website presence. The framework involved analysis of web strategy and a hybrid approach that included evaluation during three transaction phases; the framework was designed to be applied by a specific website vis-a-vis its goals and objectives through a five-stage evaluation process.