Usability inspection methods
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Exploring the facebook experience: a new approach to usability
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
A Quality Model for Mashup Components
ICWE '9 Proceedings of the 9th International Conference on Web Engineering
Web 2.0: extending the framework for heuristic evaluation
Proceedings of the 10th International Conference NZ Chapter of the ACM's Special Interest Group on Human-Computer Interaction
Extending Quality in Use to Provide a Framework for Usability Measurement
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
ICWE'10 Proceedings of the 10th international conference on Web engineering
On the Quality of Information for Web 2.0 Services
IEEE Internet Computing
Development of a methodology for evaluating the quality in use of web 2.0 applications
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part IV
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: design philosophy, methods, and tools - Volume Part I
Evaluating the perceived and estimated quality in use of Web 2.0 applications
Journal of Systems and Software
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Research in Web quality has addressed quality in use as the most important factor affecting a wide acceptance of software applications. It can be conceived as comprising two complementary concepts, that is, usability and user experience, which accounts for the employment of more user-centred evaluations. Nevertheless, in the context of Web 2.0 applications, this topic has still not attracted sufficient attention from the HCI community. This paper addresses the quality in use of Web 2.0 applications on the case of mind mapping services. The evaluation methodology brings together three complementary methods. The estimated quality in use is measured by means of the logging actual use method, while the perceived quality in use is evaluated by means of the retrospective thinking aloud (RTA) method and a questionnaire. The contribution of our work is twofold. Firstly, we provide empirical evidence that the proposed methodology in conjunction with the model, set of attributes, and measuring instruments is appropriate for evaluating quality in use of Web 2.0 applications. Secondly, the analysis of qualitative data reveals that performance and effort based attributes considerably contribute to mind mapping services success.