Extending Quality in Use to Provide a Framework for Usability Measurement

Authors:
Nigel Bevan
Affiliations:
Professional Usability Services, London, UK W3 9RG
Venue:
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Year:
2009

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Abstract

ISO has recently developed a new more comprehensive definition of quality in use, which has usability, flexibility and safety as subcharacteristics that can be quantified from the perspectives of different stakeholders, including users, managers and maintainers. While this provides a more complete set of requirements for operational use of a product, it also presents new challenges for measurement.