Usability: not as we know it!

  • Authors:
  • Paula Alexandra Silva;Alan Dix

  • Affiliations:
  • Lancaster University, Lancaster, UK;Lancaster University, Lancaster, UK

  • Venue:
  • BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
  • Year:
  • 2007

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Abstract

YouTube has been the Internet success story of 2006. However, when subjected to conventional usability evaluation it appears to fail miserably. With this and other social Web services, the purpose of the user is fun, uncertainty, engagement and self-expression. Web2.0 has turned the passive 'user' into an active producer of content and shaper of the ultimate user experience. This more playful, more participative, often joyful use of technology appears to conflict with conventional usability, but we argue that a deeper 'usability' emerges that respects the user's purposes whether acting as homo ludens.