Theory and models for creating engaging and immersive ecommerce Websites
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
e-Business 2.0: roadmap for success
e-Business 2.0: roadmap for success
E-Business and E-Commerce Management: Strategy, Management, and Applications
E-Business and E-Commerce Management: Strategy, Management, and Applications
Introduction to E-Commerce
Interface design for mobile commerce
Communications of the ACM - Mobile computing opportunities and challenges
The conceptualization and empirical validation of web site user satisfaction
Information and Management
E-Commerce: Business, Technology, Society (3rd Edition)
E-Commerce: Business, Technology, Society (3rd Edition)
Internet Marketing: Strategy, Implementation and Practice (3rd Edition)
Internet Marketing: Strategy, Implementation and Practice (3rd Edition)
The 8C Framework as a Reference Model for Collaborative Value Webs in the Context of Web 2.0
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Evaluating Web 2.0 Services Based on 7C Framework
ITNG '09 Proceedings of the 2009 Sixth International Conference on Information Technology: New Generations
User satisfaction from commercial web sites: The effect of design and use
Information and Management
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
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A literature review of existing assessment frameworks for B2C websites over more than ten years reveals that they are all built bottom-up through an essentially empirical approach of recording functionalities/features without any theoretical construct to guide the design of the framework. In an attempt to develop a theoretically consistent framework, this paper first identifies all relevant assessment categories and sub-categories for B2C websites in the luxury fashion industry. In total, eight categories and 29 sub-categories (actual assessment criteria) are identified. This framework is then applied to 15 luxury fashion brands in a longitudinal study in the years of 2006, 2008, 2010 and 2012. These four surveys document the substantial changes in website functionalities/features over the period, especially relating to how Web 2.0 and social media are diffused and adopted in the luxury fashion industry. A careful analysis of the eight categories and sub-categories reveals that the B2C website design can be characterized (and indeed defined) by virtue of three strategic choices regarding website design. The three strategic choices together with the eight categories form the basis for a theory for website design, which we name the CUBE model. We believe this model to be relevant beyond the luxury/fashion industry.