Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
Information and Management
Psychological antecedents of institution-based consumer trust in e-retailing
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
An examination of the concern for information privacy in the New Zealand regulatory context
Information and Management
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
How organizations motivate users to participate in support upgrades of customized packaged software
Information and Management
A model of consumers' perceptions of the invasion of information privacy
Information and Management
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As organizations spend a significant amount of their resources on online channels, it is vitally important to understand the effects of this cost on consumer behavior. The author developed and empirically tested an integrated model combining the effects of organizational efforts on consumer concerns, process satisfaction, and purchase intentions. The results of this effort suggested that consumers are still skeptical of the organizational efforts in an online context and their concerns remain a critical factor in influencing their satisfaction and purchase intention. The study provided insights for managers about how they may reduce shopping cart abandonment in online purchasing environment by focusing on consumer concerns.