Reading text from computer screens
ACM Computing Surveys (CSUR)
The measurement of end-user computing satisfaction
MIS Quarterly
An emerging model of Web site design for marketing
Communications of the ACM
Building consumer trust online
Communications of the ACM
The content and design of web sites: an empirical study
Information and Management
Communications of the ACM
Principles of Internet Marketing
Principles of Internet Marketing
Formal aspects of a generic model of trust for electronic commerce
Decision Support Systems - Special issue: Formal modeling and electronic commerce
Consumer trust in an Internet store
Information Technology and Management
Key dimensions of business-to-consumer web sites
Information and Management
Interpreting Dimensions of Consumer Trust in E-Commerce
Information Technology and Management
Web Site Usability, Design, and Performance Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Communications of the ACM - Mobile computing opportunities and challenges
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Information and Management
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
International Journal of Mobile Communications
International Journal of Human-Computer Studies
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
Performance measures of net-enabled hypercompetitive industries: The case of tourism
International Journal of Information Management: The Journal for Information Professionals
Understanding web enjoyment experiences and informal learning: A study in a museum context
Decision Support Systems
A Qualitative Framework to Assess Hospital / Medical Websites
Journal of Medical Systems
International Journal of E-Business Research
Determinants of success in crowdsourcing software development
Proceedings of the 2013 annual conference on Computers and people research
Website design, trust and culture: An eight country investigation
Electronic Commerce Research and Applications
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We developed and empirically validated a process model of web site success in an online shopping context by identifying the role of pleasure as a key mediating variable. Web site evaluations (of content, organization, and technology) were posited as affecting the success (involving satisfaction, commitment, and trust) of a multi-dimensional web site. Pleasure was introduced as a key variable, mediating the relationship between web site evaluation and web site success. We found that pleasure partially mediated the evaluations-success relationship and also found significant support for direct relationships between web site evaluations and success. Additionally, satisfaction was found to be instrumental in helping predict user commitment and trust that online shoppers placed on the site owner.