To feel or not to feel: the role of affect in human-computer interaction
International Journal of Human-Computer Studies - Application of affective computing in humanComputer interaction
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
Deconstructing mobile commerce service with continuance intention
International Journal of Mobile Communications
International Journal of Mobile Communications
International Journal of Mobile Communications
Hedonic and utilitarian values of mobile internet in Korea
International Journal of Mobile Communications
Understanding information systems continuance: The case of Internet-based learning technologies
Information and Management
The impact of context and incentives on mobile service adoption
International Journal of Mobile Communications
The impact of use context on mobile services acceptance: The case of mobile ticketing
Information and Management
The role of pleasure in web site success
Information and Management
Exploring customer perceived value in mobile phone services
International Journal of Mobile Communications
The wireless internet decision: a multi-method investigation of decision drivers
International Journal of Mobile Communications
From the wired to wireless generation? Investigating teens' Internet use through the mobile phone
Telecommunications Policy
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Mobile Internet (M-Internet) service users are not only technology users but also service consumers. However, most previous studies on Information System (IS) continuance focused solely on technology user aspect, despite the inability of such lopsided viewpoint to explain how people make decisions on the continuance of M-Internet service. Thus, this study examined four factors that span the divide between the development of dedication- and constraint-based customer relationships based on Status Quo Bias (SQB) theory. Results show that satisfaction, perceived value and familiarity, but not switching costs, significantly influence continuance intention. The contributions and implications of these findings are discussed.