The impact of use context on mobile services acceptance: The case of mobile ticketing

Authors:
Niina Mallat;Matti Rossi;Virpi Kristiina Tuunainen;Anssi Öörni
Affiliations:
Helsinki School of Economics, Finland;Helsinki School of Economics, Finland;Helsinki School of Economics, Finland;Helsinki School of Economics, Finland
Venue:
Information and Management
Year:
2009

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Abstract

The most important factor in the decision to adopt mobile systems is user perception of their value. However, behavioral theory suggests that context affects user attitude and therefore influences acceptance. We therefore hypothesized that the benefits of mobile systems should be evaluated against users' contextual needs and that reduced dependence on time and place required providing service at any time and place needed by the user. Mental costs or costs of learning to use the system, however, may not be evaluated in the same way, because system use and learning about it are acts with different contexts. Our findings advance knowledge of IT adoption and suggest that we should start to identify the contexts of both the benefits of use and in learning to use the system.